Resolved! Difference Between RITM and Request
Hi, Can any provide me the Difference Between RITM and Request. please provide me the solution with Example. Regards,
Forum Posts
Resolved! Add Assignment group choice to Problem Form
My assignment groups are not showing up for problems. How do I populate the same assignment groups for problem that i have setup for incidents.
multiple inbound email addresses?
We have requirement to enable inbound email actions on two email accounts, i.e. users can send email of type A to 1st email account and another type to a second email account , both inturn creates ticket. Looking for suggestion on how to address this...
Resolved! How to define 'contains' in an IF conditions
HI Guys, Quick question, what is the operator for 'contains'? My condition is: if category contains 'Europe' How do I translate that? I tried - if(categoryLikeEurope), it didnt work. Thank you!
Resolved! How to export activity history
I want to export activity history in incident table by CSV. How do I do it ?
UI Macro in list view
HI, Is there way to add UI macro on affected_ci's realted list , in list view??
Accept/Reject Completion of a Request or Request Item
We're looking at implementing an accept/reject stage upon completion of a request (similar to incident) to capture if the customer is satisfied that the order has been delivered entirely, before moving the request to closed. We've begun templating th...
Resolved! How to access url parameters inside a Business Rule
Hello Community,Is there a way I can query the URL parameters from a Business Rule? I see that the 'Copy Change' UI Action is framing an URL which will contain parameters 'sys_id', 'sysparm_query' and 'sysparm_goto_url', I am interested in capturing ...
Resolved! Catalog Items: Mapping Request Item Variables to Fields
Hey all, I'm trying to write a script to work in place of a "map to field" option, which ServiceNow seems to have omitted capability from when creating Requests/RITM/Tasks. I already realize this functionality is available with Record Producer's, but...
Resolved! How to replace special characters that are blocked by XML in business rule ?
Hi, I am sending fields value to another SNOW instance using SOAP message. I have used Business rule to insert and update the values of fields. I am sending values of few fields in work notes. It is not working for the values containing either & or w...
How to enable "maintenance mode banner" on ServiceNow instance?
HI there,we're using Service-Now instance as Customer Support portal, and would like to have UI not accessible for any user (except admin) for a period of maintenance.Ideally, we would like to show all users banner with a redirect link (or just mes...
how do I add close codes
I have a request to add a bunch more close codes but I am unable to find where I can add these additional codes. I'm brand new to ServiceNow, we haven't even launched yet so please forgive my ignorance.
Resolved! Workflow's condition "Runs always" doesn't work when task_sla table is selected
Hello, I'm trying to create a Workflow from "task_sla" table to trigger a notification when Slas reach 100%. I already saw a native Workflow which triggers notifications when Slass limit reach 50, 75 % and 100 % but when I copy it, and I modify the p...
Incident Management for Application Bug Fixes
Hello Folks, Current State: As part of Incident management process, whenever application team fixes requires a bug fix in their application, they are moving the Incident to "Pending" State and fixing the Incidents and then resolving the Incidents. Fo...
Resolved! Writable field on Incident is ReadOnly for all users except Admins
Hello, I have created a UI Policy to make fields Read Only when incident is closed with the exception of one field. For some reason the field I excluded from the UI policy is only writable if you are logged in as Admin. I have not configured any AC...
