I exported Knowledge Base successfully. Import of knowledge base to new environment was also successfulI did another export for knowledge base categories from kb_category tableHow can I get the kb_categories to populate in their respective kb_categ...
Hi All,We would like to have two email client templates available for our incidents, one for major incidents that will send to executives and the other for normal incidents. Is it possible to have two client templates for the same table and if so how...
Hi everybody, We are trying to migrate all tasks from Sharepoint to ServiceNow but we have been facing some problems to migrate the attachments (word, excel, pdf…). In resume, we need to migrate hundreds of documents in the most efficient way possibl...
We have tried to connect to our AWS GovCloud assets to do Discovery / Orchestration / Catalog Management etc. So far we cannot. We can connect and discover just fine using our cemmercial (partner) SN instnces inclduing personal DEV ones. Is there a s...
how do I add a form to my update set?I want to transfer my customized form to my test environment. but I do not get option to add this form to my update set. Please let me know how shall I transfer this form.
Hi All,Can you help me to get the topics in general for snow admin."What all details should be included in a Standard Operating Procedure document if SNOW support work needs to be handed over to client"Regards,Abhishek
I have a List Collector that stores user records to add as approvers.Since Approvers are generated via the sysid user records, I want to HIDE the email option so the technician does not accidentally add an external email address there.
Need a script or logic to export a single record on a to excel after opening the form. JUST like Export to PDF (same Export to Excel need customisation)The view of pdf should be just in excel document. Need script in custimisationeNo suggestions pl...
HiI have a problem with referencing a table in the reference for field in service catalog item. Iam not able to understand the reason behind this.To say clearly, I have a table 'u_group_owners' and a catalog item in which group name has to selected. ...
Hi.I am new to ServiceNow and this community so excuse me if this has been asked before. (I did try to look. )I'm wondering if it is possible to add an option for using the syntax highlighting tool that is available here in knowledgebase articles.Is ...
Hii Can you please tell me how can I do this.
Hello,I am new to service now and would like to know how I can get started with creating my own change control process which would define new forms, respective roles to take actions and move it forward?Thanks
Does an incident still appear in the My Groups queue once assigned to an individual or just in the individual's queue?
Hi,I am looking for a way to produce a report or email to show agents when an incidents hasn't been updated or a few days?
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