My company has a distributed IT management structure and I've been asked to align Change Management to it.Basically, we'd like to have a CAB approval group & workflow for Corporate/Core infrastructure changes, then additional CAB approval groups and ...
Hi, I have created one order guide and added some variables in that. After creating the RITM using the order guide and catalog item attached to it, I'm unable to see the varible values I have filled in the order guide in that RITM created. How I can ...
Importing the spreadsheet of assets does not import the Model Category or description. Any reasons as to why? Also, once imported, you can't go back and update those fields either.Any information would be helpful.Thanks.Jason
We have created a Section on the Incident form called 'Record Owner Info'. This section contains six custom fields. Is there a way to restrict the visibility of this tab to just our Service Desk? We have 'read' ACLs to hide the six fields, but ...
So this might be a bit of a tricky one.The whole story: I'm looking to automate new incident assignment (incidents are inbound via email and self-service) in a round-robin fashion to all members assigned to the group "Support", but only where they ar...
There's a custom table in our instance called resolution code, I'm trying to change the description of multiple records and set some records to inactive using easy import from the list view. I select update and download the template. However when I u...
One of our end users was having issues with this while trying to find incidents that contained the words. I tried a similar searches. The ones that worked:search functionalitysearch approvalsearch fileapproval functionalityapproval searchOnly using '...
HiWe are working with making a workflow with different power shell nodes and Run Commands nodes in SNOW.I want to increase the default time-out values for the Run Powershel node so that it wont exit the node till it receives the output from the scrip...
Is there a Knowledge Article Rejection Notification setup anywhere? When I reject a Knowledge Article, how does the Author know I rejected it? I realize they can look in their 'My Knowledge Articles' from time to time to see if there KB Article has b...
Does anyone know how the State and Decision fields are controlled in the Agenda Items of the CAB Workbench. I like to use this to determine which items were reviewed in CAB versus the ones that were skipped.
I want a field to display the difference between two times in minutes.Eg: Business Duration = 136
We've already reached the final escalation intervals (which is "Overdue") for SLAs and we have an email notification firing on each of the other intervals (Moderate, High, and Overdue). We want to continue sending email notifications weekly for Incid...
Hi All, Please let us know how to use onclick html function in email notification.I have use;<button type="button" onclick="$sysapproval()">Click Me!</button>as soon as I save the record, the onclick function will disappear and button wil not work.Pl...
Hello All,i have created a reference field on users table, i need to display user_email_id in reference field instead of user_name,please help me in this scenario.RegardsBitra
Hello all,Is it possible and how can I make a report about Incidents touched a specific assignment group. I need a simple list with columns like: date entering the queue, date assigned to someone from the group, assigned to, date exiting the queue(re...
