Hi, I want to pass sys_id of a selected user in reference variable from catalog item to script include without using client side scripting like GlideAjax or getReference method? Kindly suggest.
"One of our helpdesk agents may have deleted a helpdesk ticket . I would like to see if it can be recovered in servicenow
I chose a custom logo on the branding editor but no longer wish to use it.When i delete the logo it doesn't default back to the ServiceNow logo (which is what i want). I get a simple text replacement that says "Service Portal".I've had a look in dele...
Hello, I would like to apply user criteria for service catalog management .went through the product document but still i'm not understanding user criteria use only for catalog item or categories or both. which is the best practice to apply this?kindl...
I am increasing the height of field by defining the size in configuring styles of the field of a form. But that size is not getting displayed on portal page. how to increase the height or size of a field in portal page ????
Hi All, while creating a choice type field or string type field, I felt both the field types display the same way(drop down with respective choice values). Can I know what is the major difference between these two fields? and how are they different f...
Hi everyone, I need to find alternative of gel() function used in a client script. This is currently being used to call a Javaserver page(i.e., xyz.do) in servicenow. var form_name = 'xyz.do'; var form = gel(form_name); Please let me know if anyone k...
what is repair SLA?
Hi, if Knowledge Base is IT then only display attachment icon, other wise except IT icon should not visible to any other Knowledge base records...
I have a variable I am trying to map to a field within the Record Producer. I have been able to map all of the fields except for one. I have been able to successfully map Caller, Requested by Date, and Short Description with no issues. I do not under...
Hi, I have created a custom app and gave a permission to ITIL users. But still they cant see the form completely. I double checked the ACL permissions, every thing looks good. I don't know what i am missing. I impersonated and checked, the form look...
Hi All, I have created a new field on the task_sla table called "Actual Breach Time". I am trying to create a client script that sets the actual breached time field when the stage field changes to breached. This is what I have so far: It works when...
difference between getxml() and getxmlwait()?
Hi guys When I get this message i email-log for a received email (the mail is received-ignored):"Email ignored by 'Ignore sender' filter" What is then wrong...? We haven't set up any emails filters except for those OOB i SN. Thanks! Soren
Our department is beginning to use cloud services from Amazon (AWS), Microsoft (Azure) and Google (GCP). Our department's role is both as a consumer running applications on these cloud platforms and also as a broker giving other departments in the Un...
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