Preventing multiple users updating the same record

[youngistan]

Hi,

I want to Prevent multiple users updating the same record at the same time.

I know we have following link for the solutions.

http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_Updates

But in addition to that, i want to check following conditions.

If user B updates only Additional Comments or Work notes, i want to allow them to update the ticket.

But if they update any other fields along with the Additional Comments and Work Notes, it should prevent them from updating.

According to above link solution, it will prevent updating anything in such condition.

Appreciate any help! 🙂

Thanks & Regards,
Youngistan

[agautam]

You should be able to update the business rule and determine if the user has updated only the Addl comments and Work Notes to let the update complete.

[youngistan]

Hi,

Thanks for your reply. 🙂

Is it possible for you to explain how exactly business rule would be like? i am not able to figure it out.

Regards,
Amisha

[soumya89]

if you got any solution than please share

[sachin_namjoshi]

This is available OOB with User Presence where user can see if someone else is viewing same record.

If you want to restrict updating same record, then use below solution

https://servicenowguru.com/system-definition/simultaneous-update-alert/

Regards,

Sachin