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3 weeks ago
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3 weeks ago
seems by default Data lookup matrix mapping not avaiable on fresh client instance
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3 weeks ago
Surprising—this usually works, even with the plugin installed, as I shared in my previous reply.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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3 weeks ago
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3 weeks ago
Hello @Sachithananda 1
If Priority is not updating when Impact and Urgency change, please check the following:
- Go to the dl_u_priority table and verify the records exist for the Impact–Urgency combinations.
- Go to the dl_definition table and ensure the Matcher fields (Impact, Urgency) and Setter field (Priority) are correctly configured.
These settings control the automatic Priority update.
Hope this helps!
"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"
Thank You
Juhi Poddar
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3 weeks ago - last edited 3 weeks ago
Hi @Sachithananda 1 ,
Please check for the Problem Priority Data Looksups.
Go to the dl_problem_priority table to check impact and urgency are correctly mapped adn also check these are active.
Kind Regards,
Rohini Sane
