Problem management State transition issue

[sumit_p]

When I create a new Problem with the admin role, it is created successfully and moves through all the Problem Management lifecycle states without any issues.

However, when I use the Problem Admin, Problem Coordinator, or any other Problem Management role (other than admin), the Problem does not move forward from the Assess state to the next state (RCA). It remains stuck in the same state.

I have already assigned all the required roles related to Problem Management, but the issue still persists.

I have also checked all the related Business Rules. If the issue were related to a Business Rule, it should affect all roles, not just specific Problem Management roles.

[Dr Atul G- LNG]

Hi @sumit_p 

Technically, it should work as per what you’ve been given.

When you say “role”, are you referring to the specific user role or permission assigned in the system? If so, please confirm which role you have been assigned so I can clarify the expected access or behavior.

[sumit_p]

for Problem Admin: problem_admin, problem_coordinator, problem_manager, snc_internal, sn_problem_write, sn_problem_read
for Problem Coordinator: itil, problem_task_analyst, sn_problem_write, sn_problem_read
Gave all required roles for Problem management still not working

[sumit_p]

for Problem admin: sn_problem_write, sn_problem_read, problem_admin, problem_coordinator, problem_manager,snc_internal, problem_task_analyst
for problem coordinator: sn_problem_write, sn_problem_read, problem_coordinator,itil,problem_task_analyst

Gave all required roles for problem management still not working 

[sumit_p]

for Problem admin: sn_problem_write, sn_problem_read, problem_admin, problem_coordinator, problem_manager, problem_task_analyst
for problem coordinator: sn_problem_write, sn_problem_read, problem_coordinator,itil,problem_task_analyst

Gave all required roles for problem management still not working