Provider notification for when a catalog task gets updated

[Alex Saager1]

Hi Community,

I'm trying to setup a provider notification for when a catalog task gets updated but am unable to get this to trigger on my PDI, below is what I've setup, what am I missing?

[Ankur Bawiskar · Accepted solution]

@Alex Saager1 

Why you wish to send Provider Notification to the Person Who Changed the Comments?

Should you not send it to the Agent who is working on sc_task?

I believe that's the issue. System is expecting a Recipient which you didn't set.

Add "Assigned To" here and see if Assigned To user gets Provider Notification by impersonating with that user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG]

Emails are restricted in PDI, which means you can’t send or receive emails in PDI.

[Ankur Bawiskar]

@Dr Atul G- LNG 

Provider notifications are not sent as Emails so it has nothing to do with the Email sending/receiving capability in PDI.

[Dr Atul G- LNG · Accepted solution]

Agreed — I didn’t notice that it provides a notification, so I missed this point. And @Alex Saager1, I agree that the ‘Assigned To’ field is missing. Please add it and test.

[Ankur Bawiskar]

@Dr Atul G- LNG 

Thanks !

@Alex Saager1 Please follow the point I shared below and it should work fine.