Provider notification for when a catalog task gets updated

[Alex Saager1]

Hi Community,

I'm trying to setup a provider notification for when a catalog task gets updated but am unable to get this to trigger on my PDI, below is what I've setup, what am I missing?

[Ankur Bawiskar · Accepted solution]

@Alex Saager1 

Why you wish to send Provider Notification to the Person Who Changed the Comments?

Should you not send it to the Agent who is working on sc_task?

I believe that's the issue. System is expecting a Recipient which you didn't set.

Add "Assigned To" here and see if Assigned To user gets Provider Notification by impersonating with that user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@Alex Saager1 

Why you wish to send Provider Notification to the Person Who Changed the Comments?

Should you not send it to the Agent who is working on sc_task?

I believe that's the issue. System is expecting a Recipient which you didn't set.

Add "Assigned To" here and see if Assigned To user gets Provider Notification by impersonating with that user

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Alex Saager1]

Thanks @Dr Atul G- LNG and @Ankur Bawiskar I completely missed that and now is work as expeced thanks for the quick response

[Ankur Bawiskar]

@Alex Saager1 

Glad to know that the approach I shared worked for you.

Thank you for marking my response as correct.

Happy learning !!