PUT additional comments on Incident via REST api is failing

[Fotios Kossyvas]

Hi, i am trying to add a comment (Additional comment) on a Incident via the REST API.

The account i am using has this roles:

• soap_create
  soap_update
  sn_incident_read
  sn_incident_write
  sn_incident_comments_write

The body of my call is this    {"comments":"test"}

When i use the REST API Explorer the api call works ok (of course, i'm the admin) but when i use this account it give me a "403 Forbidden" response with this result

{
"error": {
"message": "Operation Failed",
"detail": "ACL Exception Update Failed due to security constraints"
},
"status": "failure"
}

Is there a role i am missing? I have all the OOTB roles and i haven't add anyone else for this case.

[palanikumar · Accepted solution]

Hope you passed the sys_id of the incident to the URL attributes

Please try updating the ticket using the same user used for calling the API. There could be ACL based on assignment group or opened by field