Put the same category,subcategory and CI the task to the change request (parent)

williams2 · ‎01-03-2025

Hello, how can I assign the same category, subcategory and Configuration item from the Task catalog to a change request (parent) generated from a task (related list)?

Ankur Bawiskar · ‎01-03-2025

@williams2

you can use before insert BR on change_request table

Condition: current.parent != ''

Script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.category = current.parent.category;
	current.cmdb_ci = current.parent.cmdb_ci;

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Runjay Patel · ‎01-03-2025

Hi @williams2 ,

You can write before insert BR on change request table and use below script.

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.category = current.parent.category;
current.sub_category = current.parent.sub_category;
	current.cmdb_ci = current.parent.cmdb_ci;

})(current, previous);

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View solution in original post

Dr Atul G- LNG · ‎01-04-2025

Hi @williams2

I checked the task table and couldn't find the category and subcategory fields. Are you referring to catalog categories instead?

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AndersBGS · ‎01-04-2025

Hi @williams2 ,

as others already have stated, I would also recommend a business rule.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/