Query Business rule

[rajesh44853]

Hello

A small query, if any one has see this on there environment happened any time

 We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened

Has any one see this pattern

As per me query business rule does not update any record, correct me if i am wrong

[SunilKumar_P]

Hi @rajesh44853, I haven't observed the mentioned behavior anytime with query business rules. Query business rules are used to restrict the record visibilty and should not be updating the records. However, please check the query business rule script to make sure it doesn't contain 'update' method in it.

Regards,

Sunil

[rajesh44853]

Hello Sunil

I did a check there is nothing in that BR, its amazed me when something updated the ticket. The problem of ticket updating stopped post disabling the BR

[Mark Manders]

Please share your script so we can see if it is related to the BR or not. Without any other information than what you describe, we can only assume something is wrong, but can't help you on what.

[rajesh44853]

Appologies for being late

here is the script

if (gs.getUser().isMemberOf('Group1') || gs.getUser().isMemberOf('Group2') || gs.getUser().isMemberOf('Group3') || gs.getUser().isMemberOf('Group4') || gs.getUser().isMemberOf('Group5')) {//show all incident
} else {

current.addEncodedQuery('assignment_group!=f7059095971df5107bbbb7f11153af71^assignment_group!=57199c36870b85505c9921f9cebb3536^assignment_group!=2918d036870b85505c9921f9cebb355e^assignment_group!=6b495076870b85505c9921f9cebb35c2^assignment_group!=94f81036870b85505c9921f9cebb3565^assignment_group!=f478d036870b85505c9921f9cebb356e^NQassignment_groupISEMPTY');
}