Query for formula indicator in Performance anylytics
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03-10-2025 05:29 AM
Hello Community!
I have added below query in formula indicator.
[[Sum of Business resolve duration of all incidents]] / [[Total number of incidents]]
It showing correct result.
This is my article which shows in details of formula indicator
I have added one breakdown for the assignment group.
But when applying breakdown , formula not working
Please tell me the query for assignment group condition?
I have added assignment breakdown in MTTR formula indicator
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03-10-2025 05:47 AM
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03-10-2025 05:50 AM
Hello @Asha Pathak
Let me rephrase my question - please share the breakdown mappings and breakdown relations only for "formula indicator" - only this is breaking right ? Rest it's working fine.
So you share only for that.
Regards,
Shivalika
My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194
My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY
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03-10-2025 05:53 AM
I have added assignment group breakdown in formula indicator and same in contributor indicators
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03-10-2025 06:03 AM
@Shivalika , Is it correct?
or Do I need to add another screen shot
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03-10-2025 06:08 AM
Please reply