Question on Okta to Servicenow integration

[shaik_irfan]

Hi,

We have integration with Okta to Servicenow instance so when users gets created in Okta it automatically creates in Servicenow application which is working perfectly fine.

When we see the Okta instance under Provisioning -> Integration tab we have Import groups check box set as True. Can anyone please help to understand about this.

when we did this integration for some reason all the groups created in Servicenow application are getting created in Okta as well and we want to cleanup these groups in OKTA.

What happens if i delete the groups or if disable the Import groups option in okta will that impact in Servicenow as well and deletes in Servicenow?

[Ashutosh Munot1 · Accepted solution]

HI,

As far as i know Okta push the group to servicenow which is mapped with the service application in okta.

In your case you are saying that the groups in servicenow are created in okta?

Thanks,
Ashutosh

[shaik_irfan]

We dont know exactly Ashutosh, but when we first integrated ServiceNow with Okta, all the groups we created in ServiceNow were auto imported in Okta some how and now we want to delete those groups in OKTA. If we delete that groups in OKTA will that impact in Servicenow as well ?

And we see Imported Group option is checked, if we un check will the push groups functionality still works ? 

[Ashutosh Munot1]

HI,

This import group functionality is to import groups from okta. if you deactivate that then okta groups will not come to servicenow.

Thanks,
Ashutosh

[shaik_irfan]

So you mean to say it is no where relate to Servicenow to Okta group import right ?

And can you please confirm on this sir if we delete groups in okta it is not going to do anything in Servicenow right ?

Since we do not have the Dev okta instance we need to try directly to Prod instance.