Questions re: Licensing

[Martin Kurniawa]

Hi All,

I have a few questions regarding licensing in ServiceNow.

1. is there a list to download or a way to find out which roles (OOB) that consume fulfiller license and/or approval license?

2. We have given certain users the facilities_read role. We also have given them a second role in order to restrict their read/write access through ACLs. Does the facilities_read role count a fulfiller license, or does the new role count as a fulfiller license because we have used it in read/write ACLs to the facilities table?

Thanks for your help

[amlanpal]

Hi Martin,

First of all I admit, I'm not the right person to answer your question.

But just thought that I might help you a bit by pointing you out toward couples of threads regarding related queries. Hope these threads might add some value understanding your queries.

1. What user roles count as a license?

2. Questions on licensing

I hope this helps.Please mark correct/helpful based on impact

[swarnadip]

Hi Martin,

Your ServiceNow account manager would be the best person to give an answer. However, just for your info, most ServiceNow products are licensed per user. There are three user types.

• Requesters: can submit requests and manage their own requests, access public pages, take surveys, and use live feed and chat. Requesters are typically end-users who access the instance through an employee self-service portal. Requesters have no associated roles.
• Approvers: can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles.
• Fulfillers: can access all functionality based on assigned roles. Fulfillers have one or more roles other than the approver_user role.

Thanks,

SR