"Next" button is not working for particular item in a order guide in Service Portal

[Dhanakoddi]

Hi,

In a order guide 6 items is there. And this order guide is linked to the service portal.

All items in a Order Guide is working fine in instance. In Service Portal other 5 items working fine. I am able to submit that 5 items in Service Portal but, one particular item is not working("Next" button is not working) even though it is working in instance.

Can anyone tell what is the problem I am facing and how to resolve this issue?

Thanks!

[Steven Herrmann]

Hey there Dhanakoddi,

Check out this link below, it seems to be similar to what you have mentioned experiencing.

https://community.servicenow.com/community?id=community_question&sys_id=0dcf3fef1bd97b00ada243f6fe4b...

If my reply helps you at all, I'd really appreciate it if you click the Helpful button and if my reply is the answer you were looking for, it would be awesome if you could click the Accepted Solution button!  🙂

I hope this helps, have a great day!

Steve

[Dhanakoddi]

Thanks for the reply Herrm... But it is not working for me! Still I can't submit the form... But in same order guide I am able to submit other items... only one item is creating problem

[Anuj7]

Hey Dhanakoddi,

Did you get any solution for this issue.. i am also having the same issue for particular value.