provide interview questions and real case scenarios on reports, ACL, inbounded email actions& notifications
provide interview questions and real case scenarios on reports, ACL, inbounded email
Forum Posts
Show all items of all the categories instead of Popular items
How can i show all the items belonging to all catalogs and the categories available for a user in this Sc category widget instead of just showing the Popular items, How can i achieve this?
Resolved! Can someone please explain the meaning behind the following fields, please?
Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...
Resolved! Flow Designer return catalog variable label
I am trying to return the label of a catalog variable in flow designer. It seems like no matter what I do, I still get the value of the variable, which is true/false, or undefined. I have tried both items below and cannot get the label. I need to lab...
Resolved! Database View to show all groups and incidents
Hello All,I am trying to show all assignment groups and the incidents assigned to them. I'd like to see ALL assignment groups whether they are assigned to an incident or not.Below is what I tried but did not achieve what is required.
Resolved! How to disable the user input search, for when Virtual agent chat bot is opened
Hi, Is there a way to disable "please type your request". The goal is to get the users to only click the button. We do not want users input. Thank you
Resolved! Permissions on Catalogs/Categories/Items
Hello,We are wanting to set up permissions on Catalog Items. If it is possible to do by category and or catalogs that would be nice too. Main question is we don't see how to set permissions for fulfillers. Seems like "available for" might be what we ...
Resolved! CAB Workbench not updating Change approved during meeting
I am trying to understand why approving a Change during a CAB Workbench meeting returned a warning message to approve the Change when attempting to navigate to the next Change record. I approved the first Change during the meeting using the Approve b...
How do you move a set of knowledge articles from a lower environment to production
How do you move a set of knowledge articles that were created in a lower environment to production environment? And how do you resolve or avoid KB number duplicates?
Resolved! NEW button functionality options for related Catalog Task list on RITM
We would like to use the following conditions that would allow a Catalog Task to be created by clicking the NEW button on the RITM related Catalog Task listThe User has the ITIL roleThe RITM was created after a certain dateWe are considering a couple...
how to create new record using script in field map in transform map
Hi All, I am writing transform map on User table. Based on the feed coming from third party, I want to check if the company they are sending is available in servicenow companies table, then I need to map it, else I need to create it , but the user re...
Resolved! How to figure out table name for creating reports?
I'm trying to figure out the table name for Companies, How do i get that info? I'm new to creating reports, but it seems like figuring out tables names is difficult. Is there an easy to figure out the names?
Unable to execute Powershell script from ServiceNow
Hello Community, I have installed a mid server in my personal PC. In mid server agent>scripts>powershell>myService.ps1 created myService.ps1 . From ECC queue, I created a output record as below 1. name=mid.server.<mid_name> 2. Topic=Command 3. Name=p...
Is Editing OOB ACLs a good practice ??
I need to change create ACL conditions for a table and there are 4 create ACLs available OOB so can i edit those ACLs or will there be any issue while doing upgrades if we edit OOB ACLs ?? Please suggest best practice for editing ACLs ..Should I deac...
Resolved! Convert a GlideDate into a GlideDateTime
Hey Everybody, I want to compare two Dates with the after() and before() methods from the GlideDateTime type. But my dates have the type GlideDate. Can I covert a GlideDate into a GlideDateTime date? Thanks already!rasnadro
