Resolved! How to add hyperlink in email address in email notification
Hi, I want to add hyperlink in manager address in email body Please help. Thanks, Sowmya
Forum Posts
Resolved! Report to provide Tickets where user has put comments or has requested for.
Hi All, User wants to have ticket where he has put comments on or has requested for. Requested for part I can work out but not sure on how to get the comments part. Please help.
Resolved! How to validate MRVS values in RITM view?
I have a requirement in which a field in MRVS should only be visible in RITM and not in Service catalog view. I have to stop the submission of the RITM form if the field is empty. I have tried making the field mandatory in RITM view but it does not w...
Resolved! If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents ci exist
If the short description filed contains the name of CI, the business rule will automatically enter that CI into the incidents form, can you guide me script on this we have total 472 incidents CI exist. while creating incident we will enter CI name ...
How can we add group to knowledge base manager field on the knowledge base form?
Hi All, Basically , we have different group of managers for different KB, so we created individual groups for different KB's and add the members that group and assign a role to group, So now how can i add that whole group to that knowledge base mana...
Step configuration in ATF
Hi community, i'm working to automated tests for my business unit with ATF (Automated Test Framework) here is a scenario i tried to implement: - Impersonate one business profile -open a new form on customer service management table (sn_customerservic...
Resolved! RITM variable data into Custom CSV file format
I wat to save the data into a particular formate i want to get the data and update in the file where ever i want code i have : var ritmSysId = current.sys_id; var set = new GlideappVariablePoolQuestionSet(); set.setRequestID(ritmSy...
Resolved! Help with Virtual Agent integration w/MS Teams: Virtual Agent in Teams Won't Respond **PLEASE RESPOND**
Hello SN Team, I really need some help with integrating Teams with Virtual Agent. I connected the virtual agent in Teams with my servicenow instance and the OAuth registry was already there so I didn't need to do that. When I look at the application...
Requested Item - ACL Control
I have the following situation: All users with a certain role can change the state of the request after it is closed.The user double-clicks on the state when the table records are listed, as shown in the image below and changes it. I would like to...
Restrict certain tasks to assignment group and users who open/requested for
We want to restrict viewing tickets that are assigned to our legal team (by other groups in servicenow). I need the Legal team and the users who are in requested_by or opened_by fields to only be able to view their tickets. I have created a field and...
Interactions table - added topic reference field and not updating in real time
Hi, on the interactions table, I added a field to the form called "Topic" , that references the sys_cb_topic table. When there is a conversation on the virtual agent it creates the interaction incident but the topics field is not updating in real tim...
Resolved! How to iterate array using for loop and pass each value in a gliderecord
Hello Experts, I need help in below script; arr = ['sysid,'sysid']; I want to create a for loop and get each sysid to be passed in a gliderecord and add each value as part of encodeded query as well, Need help in building it
Resolved! Validate Variable Date Fields
Hi, I am trying to setup two date fields which have onChange client scripts to add validation 'Needed From' has a client script which makes sure the date cannot be set in the past and is working. 'Needed until' uses the script below and should che...
Why deleting a workflow is not getting captured in update set?
When I am deleting any workflow the delete operation is not getting captured in the current update set. Does anyone know reason behind this?
Resolved! Bot Response Text Formatting in Virtual Agent / MS Teams
Hello SN Community, I'm having an issue with the way that the bot responses are rendering in Microsoft Teams, compared to the portal and I am hoping for some direction in how to format the text so that it renders the same or at least very close. The...
