"Normal Change" state skipping Assess to Authorize

[chaitanyape]

"Normal Change" state skipping Assess to Authorize
Change Management state model approvals wrong state.
provide ASAP solution

[Tanushree Maiti]

If in approver group of your change request, there is no group member, in that case it will go to Authorize skipping Assess.

[chaitanyape]

On the 2nd link, it is working as aspected. But
I am creating the Normal change record from the 4th Interceptor link. And in that link, The group members are still there in the Approval group.
2 Approvals are expected to get generated. 1 in Assess state and 2nd in Authorize state. But all are getting generated in the Authorize state. Assess state is getting skipped. I have also checked the change approval policies. But still it is not working as expected.

[Tanushree Maiti]

If group is fine then check ,

1. Change Approval Policies - check the policy input and decision (specifically condition) related list of it.

2. Check Associated Flow/workflow as well.

[Dr Atul G- LNG]

Hi @chaitanyape 

Assessment is a mandatory step in a normal change, so either the state transition is incorrect, or there is a business rule or condition. Please check the state transition in the change model.