We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting. The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after hitting the Submit button, a white screen appears with "Requested Attachment Does Not exist"
Despite this "error", the RITM record does contain the attachment. While the end result is providing the intended result with the file, the message of "Requested Attachment Does Not Exist" visible to the end user is not acceptable.
Here is link to access spreadsheet:
I complete the spreadsheet and save back to my desktop. I then attach to the catalog item before submitting
After I click Submit:
I found this older discussion at Attachments are missing but it did not provide the details I need. Any suggestions?
I would be willing to give that a go as It would be better that a error. I am not a scripter/developer nor do I know where that would be completed. An online search suggested modifying the SC CAT ITEM widget, but we don't want a redirect on all Items.
The preferable landing page would be like the image below.
It is a Catalog Item. My theory of what it is redirecting is the "software order..." link in the image below. This link is tied to a file on the sys_attachment table. Upon clicking this link, the URL does change from
"...service-now.com/it?id=sc_cat_item&sys_id=b47b43dddb7543c0844bd79b5e961951"
to
"...service-now.com/sys_attachment.do?sys_id=c9d41e91db86c700844bd79b5e9619b8"
Despite this URL change, the view onscreen remains the same. I then complete and add the attachment to the record before submitting. When I submit, the URL then changes to:
"...service-now.com/sys_attachment.do?id=ticket&table=sc_req_item&sys_id=a1cfa609dbda4340844bd79b5e96190... [This sys_id is that of the created RITM] This is the URL that displays the "Requested Attachment Does Not exist."
If I change the above URL to ""...service-now.com/it?id=ticket&table=sc_req_item&sys_id=a1cfa609dbda4340844bd79b5e96190b [replaced sys...
the correct page appears.
Somehow, utilizing that "software order" link to the sys_attachment table disrupts the URL. It is important to not that this worked last week. The defect was noticed Friday November 3rd. Could it be coincidence that Instanbul Patch 9 was installed on November 1st and this was noticed after that?
