"Requested Attachment Does Not exist" on Service Portal

[kevinthury]

We have a Catalog Item that allows a user to download file from the sys_attachment table, complete, and attach back prior to submitting.   The spreadsheet can be downloaded and *seemingly* attached to the record prior to submitting. Immediately after hitting the Submit button, a white screen appears with "Requested Attachment Does Not exist"

Despite this "error", the RITM record does contain the attachment.   While the end result is providing the intended result with the file, the message of "Requested Attachment Does Not Exist" visible to the end user is not acceptable.

Here is link to access spreadsheet:

I complete the spreadsheet and save back to my desktop. I then attach to the catalog item before submitting

After I click Submit:

I found this older discussion at Attachments are missing but it did not provide the details I need.   Any suggestions?

[kevinthury]

Thanks for all your input, Michael.   It is appreciated.   I did open a HI case last Friday and have yet to get a response.

[kevinthury · Accepted solution]

I opened a HI case on this and was informed it is a know issue and set to be fixed in a future release (KINGSTON).   As a workaround, we configured the link to open the Excel template in a new tab.   We accomplished this by modifying the Widget to include target="_blank".  

This resulted in a split-second jump to a new browser tab, but it quickly returned to the main one allowing the form to be completed and submitted.

[somujit]

Hello Kevin,

I am facing the same issue.

May you please let me know the detailed workaround steps. It would be a great help..!!

TIA 🙂 

[kevinthury]

Somujit,

Our fix was to adjust the XML of the UI Macro generating the link.  Adding the expression of =”_blank” in the URL code.  I included a screenshot with the addition highlighted.  I hope this helps.

[Kushagra Mehrot]

Same issue at my instance after Jakarta Upgrade!

Couldn't find the attachment in attachment table either when searched using sys-id of attachment.