Re-open closed incident using Business rule ?

[Yee Man Chun]

Hi all,

Is there a way to  use BR to re-open closed incident? I know it's not a  good practice to re-open the closed incidents mainly it will mess up the records. However, it's due to the company culture issue, we need to false and enable such re-open feature for closed incidents.

Do also let me know if there are any easiest way to do it.

[Pavankumar_1]

Hi @Yee Man Chun ,

have you checked my response ?

If not try and let me know if need anything or if it resolved Accept Solution and Hit Thumb icon.

[Pavankumar_1]

Hi @Yee Man Chun ,

It is opened from the long back. If your issue got resolved close the question by Accepting solution and hit thumb icon then only others will refer and get benefited.