We have client contracts in place that state that the Resolution Starts when the Response SLA has been fulfilled. That is easy to configure as the Incident changes State from New to Open at that point.However, we also have a commitment to redefine ...
Is anyone using the DSL functionality as part of the Release Application?
After changing a user name the old name still pops up in collaboration like chat, live feed.... Already did a cache.do do without success. Anyone know if there is a temporary table/cache? Thanks in advance
Hi All,I want to display the user's full name instead of User id in Created by field for sysapproval_approver table only for Knowledge approvals. Hence i am writing below one line in My BR:<<current.sys_created_by = gs.getUserDisplayName();>>But whil...
Hi, all. I'm just learning how to manage a ServiceNow instance, and I need help writing an ACL. I've created an application on a personal developer instance, and within that app, I've created and populated a few tables. The app is basically just flas...
Hi,I have been looking everywhere but cannot find any UI Macro, UI Policy or Client Script that is responsible for the behavior of comments and work notes fields on the Incident form.I want to disable the toggle that merges the two fields together. I...
Hi guys, I'm working on something where I need to be able to have a list field with the available task types, so I can choose if a ticket can be assigned to a group based on the task type.I know that when on task we can create a filter based on the t...
Hi,We have some html tags inside Help Text for Service catalog, to avoid this problem we got workaround to update "glide.ui.escape_text" properties to false.But once we update this property to false and if we try to open any record from servicenow we...
In the below script when condition is "No" I want to display a hyperlink on the catalog form so user can click on that link.function onChange() { if (g_form.getValue('variables.owner') == 'Yes') { //g_form.setDisplay('variables.messa...
Hi All,We want to lockout/deactivate/disable all active users at a time in a SNOW instance.Kindly suggest possible ways to mass update all active SNOW users to Locked out =TRUE/Active = FALSE.Thanks and Regards,Pradnya
Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.
I'm having trouble understanding what this does on a Model Category. I THINK it should allow you to create a CI manually without having it linked to a specific Asset, but when I test it, something totally different happens. I test by creating a...
When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...
Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user? If so, what is done?
Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...
