Resolved! How to Trigger Workflow from a Service Catalog item.
Hello,We are on Jakarta. I have a need to trigger a specific workflow once a Service Catalog item is requested (On submit). Please advise how can I do that? Thanks,
Forum Posts
Resolved! Activate 'Add Purchase Order' Button
Hi Experts,I am new to Asset Management and I activate Procurement Module.Now when I click on 'Source Request', I want to place a purchase order. But the button is not enabled.What am I missing??
Resolved! Lookup icon is not working in "Self Service" view
Dear all,I am facing a little problem and I hope I would get your help.When I view a list of incidents in the "Default view" and I open one record I get to choose the "Requester" field for that incident by clicking on the lookup icon.However when I v...
Login issue LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext error, data 52e, v3839
Hi I am getting login issue with service now portal.I trying to resolve, search and read lot of doc. did't get any idea how to resolved. AuthenticationException"LDAP: error code 49 - 80090308: LdapErr: DSID-0C09042A, comment: AcceptSecurityContext er...
Resolved! The SAVE button (UI Action) disappeared from the Incident Forms after a Jakarta Upgrade (from Helsinki)
We recently upgraded from Helsinki to Jakarta and we noticed that the SAVE button disappeared from most of the Forms.This is actually not a question, as I found the solution.I just wanted to share.The first solution we thought about was to re-create ...
Resolved! Service Portal - Change Sequence of Search Results
The Service Portal search results return in this sequence.We would like to change the sequence (Left Box) to Service Catalog, Knowledge Base and Question and Answers. Also the search results (list window on right) in the same sequence. Our goal is to...
Resolved! Populate Item Variable using Catalog Client Script manipulating values brought over from Order Guide Rule Base.
I have an Order Guide with a Rule Base that's forwarding 3 different variable values to a Catalog Item. I've written an onLoad Catalog Client Script in one of the Catalog Items with the intent of concatenating the value in each of those Catalog Ite...
Resolved! How to get the Work Notes field to show on RITM and not the Work Notes checkbox
Hello all,Does anyone know how I can get the Work Notes field to show on RITM and not the Work Notes checkbox?Thanks!Mike
How to make a true/false (boolean) field mandatory?
Hi everyone Did some of you face the same problem?In the change_request I would like to make "production_system" mandatory. As it is a True/False field and I don't want to change the type I tried to configured a choice list with none. But it isn't w...
ACL - Best Practices Tips
Hi friends, Was trying to find a doc or page with best practices regarding ACL's but could not find any match. Let's say if we have an ACL that allow users with ITIL role to read the content of a certain table, row read level as well.Then we need to ...
Risk Assessment responses aren't always showing in Change Request related list
We are having an issue whereby the RA responses don't appear within the Change Request related list. I have found that the problematic RA's are the one's that don't have a 'completed by', 'completed date', or 'instance' within the task_assessment tab...
Tagging multiple Configuration Item on a Change Request
We are currently using a record producer on Service Portal to create change requests. One of our requirements is to allow entering of multiple affected Configuration Items. So on the service catalog side, we were able to add a variable with type "Lis...
Get Total in stack bar chart
I have stack bar chart which shows total based on stacked columns. If i select the Display Grid it will show total as well as stacked data again.I want to see just Total of the stacked bar graph as Total : 127,088 Thank u in advanceBelow is the scree...
Business rule in mobile
Hi,My business rule script in approval table is working only on desktop and it is not working in mobile....Does business rule run on mobile? If so then how to select both mobile and desktop options?
Resolved! Not able to write GlideRecord On Scoped app table
Hi All,below script in not working, table is scoped app, i am trying to access it from global tried script include as well.var ess=new GlideRecord('sn_xxxx_request_temp');ess.addQuery('u__id',id);ess.query();var count=ess.getRowCount();if(count>=1 ){...
