How to hyperlink a file path (e.g: \\servername\folderX\file.vbs) into a notification email script?

[Debanjana]

Hi all,

I have a requirement to add a clickable link into a notification, which will be sent to user on request completion. 

The link should redirect user to a file present on a server. I tried using the following syntax into my email script , but it is not working. 

<a href="file:///\\servername\folderX\file.vbs"target="_blank">Link to file</a>

Any lead will be highly appreciated.

Thanks

[Ankur Bawiskar]

Hi,

What type of link it is? Is it some url where user should be redirected to?

Is it ftp server url path?

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Debanjana]

The link redirects user to a file present in a local server. It looks like-

servername/folderName/fileName.vbs

[Shubham Singh7]

Hi,

You can use:

${URI_REF} - display value of the record as link text.

Check if it is worked or not.

[Audrey Deruere]

Hi Debanjana,

It's related to the sanitizer that not allow "file" protocole in OOB. Thing that you can made si to configure the script include "HTMLSanitizerConfig" and change the value of "HTML_WHITELIST" by

HTML_WHITELIST : {
globalAttributes: {
attribute:[],
attributeValuePattern:{}
},
urlAttributes: { protocols : [ "file" ] },
},

this code allow link to local file with protocol : "file"

Link to the documention :https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/security/concept/...

Regards,

Audrey