Record not found error while creating an Incident

[Syed Ahmed2]

I am receiving Record not found error while creating an Incident for a specific caller ID. I also checked that the caller ID is active. what could be the possible cause? 

[Syed Ahmed2]

Yes it does not occur if a different caller_id is chosen.

[Ankur Bawiskar]

Hi Ahmed,

what happens if you test it via admin user and you select that caller on record producer?

Regards
Ankur

[Syed Ahmed2]

I have admin role and but i still get the same error if i try to create incident with that specific caller id

[Appli]

Hi

It looks like this caller ID does not have access to read incident table

Please also check if there is any ACL that restricts an access

1. Impersonate the user that has the issue.

2. Open incident.list table (in which record is created)

3. Verify if this specific user has access to see the table or getting security constraint.

This will make sure table level ACL is failing for user

[Sajilal]

Most probable cause would be a Query business rule on your Table. Just inactive once to confirm and then debug the business rule why its not allowing the user to see the record.

Thanks,

Saji