Record producer

[Vaishali 11]

I have one record producer which when ordered through the portal creates an incident ticket. Now there is one requirement to add one new field on the record producer order form, and that field should also be visible on the incident ticket for that particular record producer. Also the stakeholders want that the field should also be visible on the list view of incident table, so that when they are exporting the records, they can get value fetched for the custom field also.

Is this feasible to do and if yes, then how it can be done?

Thanks in advance!!

[Kavyashree UK · Accepted solution]

hi @Vaishali 11 ,

if that field is a new field on incident form also, then please create a new field on incident form as well and create a new variable and check the map to field as true.

and the field will be visible on list view as well

I hope this helps!

[Kavyashree UK · Accepted solution]

hi @Vaishali 11 ,

if that field is a new field on incident form also, then please create a new field on incident form as well and create a new variable and check the map to field as true.

and the field will be visible on list view as well

I hope this helps!

[Vaishali 11]

ok, but is there any way to make it visible only for that particular record producer?

Thanks in advance

[Kavyashree UK · Accepted solution]

Is there any field on the incident table which populates the record producer of that incident record?

if yes, then try applying client script or ui policy to make that new field visible based on the value of record producer.