Redirecting to Request Item

[ericgilmore]

I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request, ever.

My question about this, is why.

Why does it seem to be such a headache to simply redirect to the child request item (on the portal) after a cat item has been submitted. Why don't catalog items have a Redirect to Request Item field I can use when building the item?

I'm not sure, in my years of working with the service catalog, I've ever had a client go, "Yes, I'd like to access the parent Request that references the Request Item I actually want to look at". Never.

I'm sure CSM will probably change this paradigm a bit, but gosh, this should be simpler.

That is all.

The answer I'm about to use: How to redirect user to RITM after submitting catalog item

Oh, BTW. how do I tell my instance to use the cloned SC Catalog Item widget instead of the OOTB one? Don't think I've seen that info anywhere yet.

[Kamal17]

Hi Eric,

Not sure if you have tried this already but creating a Page route map might help your use case. I faced similar situation, where i had to redirect users to order summary page (in portal) which lists RITM instead of redirecting them to REQ form.

Refer KB article https://hi.service-now.com/kb_view.do?sysparm_article=KB0715371 for more info.

Regards,

Udhay

[DirkRedeker · Accepted solution]

Hi

I think you need to create a custom page and put that widget on it, OR replace the OOB widget on your existing (OOB) Pages with the new/cloned one from you.

BR

Dirk

[ericgilmore]

Actually, yes. I've done this before, just forgot about it 🙂

[DirkRedeker]

Oh cool!

If that answered your question, just feel free to mark my answer as correct and helpful.

Enjoy developping.

BR

Dirk