We're toying with Agent Workspace on our PoC instance and can't get Agent Assist to show for users who aren't admins but have it itil role. I've set it up on my personal dev instance and it works fine for non-admins who have the itil role. The non...
Hello, Attempting to spin up the Coaching Module, and our first effort will be based on Surveys taken by the L2 team. Example: When the Survey Taker answers "No" on a particular Choice question, we are expecting it to create a Coaching Assessment. _...
When a user tries to query/filter the Requested Items table on the Item field, they are seeing catalog items that aren't used. I don't see a way to set default filters. I also tried creating a reference qualifier on the item field as well as create a...
I have created one report when i added the column as assignment group and state as row in assignment group it is showing sys id instead of group name can anyone suggest? Thanks in Advance!
Hello, I am attempting to create a New Survey that triggers when an Incident goes into "Acknowledged". However, no Survey is generated when I check the "Ready to take" search. Survey Info: Trigger Condition Removing the names for obvious...
Hi All, I am triggering a service request through inbound email action. Where in I need to populate values in RITM variables with the content in email body. I am using below script, but it is not working. Kindly suggest me any modifcations. var ritmR...
So, I have two reports. In one report it shows the combined tickets for one group of people. The other report shows the combines tickets for another group of people. Both are over time. So imagine reports looking something like this when it's fini...
First attempt at creating a Process automation. Inbound e-mail to create an incident, set the categories, and assign to level 1 help desk group. I can trigger on subject Ok but would rather trigger on the sending address of the e-mail. I cannot see...
Hi, What is the quick/easy way to check what workflow is running behind a form? I know we can go to workflow and search there. But I remember there is a quick way to see what is behind the form ? which workflow will execute ? Can you please help.
Hi,I have 2 questions here, (1) why sometimes when user click on ${mailto:mailto.approval} link to approve / reject using outlook desktop app ( this is not happening in outlook web app) , it will open a new browser window, but it will not approve/ r...
I've been playing around with the home pages and dashboards in Helsinki and am trying to get the Single Score widgets to update in real-time, but it's not working. I have them all set up to update as you can see in the screen shot below. I try cl...
CSV export is not working in ServiceNow to display Japanese characters. While I export in .csv format, ServiceNow export is not displaying Japanese characters . When I try to export using .xlsx Japanese characters in document are visible, however in ...
Hi All, We have servicenow application where third party servicenow sends a data to our servicenow to create an incident. For this we have a created scripted web services which accepts request body from third party servicenow and mapping in to ou...
Hi All,Greetings!We are planning to do assignment group clean up in ServiceNow. Hence we would like to find the list of assignment groups which are unused (no incidents assigned) in last one year. Kindly help us with your valuable suggestions.Thank y...
When looking for the Agent chat modules, we have come across a Matching Rule module. Through some research we found that it is installed along with HRSD plugin or can be installed seperately "Resource Matching Engine(not installed OOB)" . So , we wou...