how to upload bulk data in CMDB Asset/computer
how to upload bulk data in CMDB Asset/computer
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Resolved! Extract csv file from sftp to ServiceNow
Hi All, We are having a requirement to export the csv file data using SFTP. A file from a third party will be placing a csv file in SFTP Server , we need to extract it and do some checks and load the needed parameters(fields) into the ServiceNow User...
Donot close change request unless all change tasks are closed?
Hi all, We have requirement that "Donot close change request unless all change tasks are closed", So for that there is OOTB business rule "Check open change_tasks", So it abort the operation and throw an error message, But here my concern was like, w...
What role to assign to user to read / write to the Business Applications module and table.
I need to enable a group of users to read/write the Business Applications table and related contents. What is the Role that I need to assign to the user? I do not have APM module license.
Resolved! How do I restrict a single line text field to 15 characters only?
Hi, I need to restrict the first name and last name fields more than 15 letters Can you help me on script? Thanks in Advance!!
Resolved! Is there a report of all SLA Definitions by Configuration Item?
Hello. I have an issue with my SNOW where two of my customers ('Companies') are having legacy SLAs ('SLA Definitions') applied to them. I suspect for some of these companies items ('Configuration Items') multiple SLAs are being applied. The only vie...
Table field is not showing my custom table in Responses UI Action
I am trying to create a response template for my custom application which is extended from a Task table and in the Global scope. However, I cannot find my custom table in the Table list of the Responses UI Action which is in Templated Snippet scope. ...
How do I configure approval emails for Standard Change Template approvals?
Hello fam! We have a set up where if any user tries to create / update any Standard Change Template then it would trigger approvals. We have 2 step approval where first goes out to owner of the Configuration Item and then second one to a group. We a...
Disable Additional Comments notification if user is @mentioned
We currently have notifications set up for requested items and incidents when additional comments are added. But we also would like to use the @mention notification that comes OOTB. Is there a way to disable the Additional comments notification if...
Role(s) to create favorites and create filters
Hi,I have a scenario where I have end users that need read access only to pretty much the task table. I did not want to get them an ITIL license + snc_read_only because I believe that is overkill. So Currently I made a new group and assigned the gro...
Resolved! Update assignment group using flow designer
Hi , Hello I have a need:Use a flow designer to update the assignment groups I have a table A (mother) with an assignment group AThis table A mother is linked by related list to a child table I (Invoice) which can contain 1 or more children I My nee...
Roles restriction in inbound actions
if we assign Specific role to inbond action only that roles user can only send mails to servicenow how?
Resolved! How to Restricting fields in list view
Hi, I need to Restrict the On Hold Reason Field in the List View. In Detail : When the status is on hold then On Hold reason Field will be populate in the Incident form. This is working in Incident Form. But in the List View I am able to update the ...
ACL in Domain Separated Env
Hi, We have several level of domain hierarchy and want to implement a very basic requirement. So on Task table, we have company field which has a write ACL for admin role only and we want to give this write access to one of the domain and its childr...
Contextual Search in an embedded record producer - handing off cxs_rp_config record or sys_id
Summary question: Does anyone know how to hand off a cxs_rp_config record to the 'SC Catalog Item' widget for a record producer?Details: We are on San Diego and using the Employee Center. The request is to have an Incident record producer on the fron...
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