Resolved! In default SLA, when and how many notifications are sent?
In OOB behavior, when does SLA notifications sent?
Forum Posts
How to include hyperlink in checkbox variable label on serviceportal
How to include a hyperlink with a checkbox variable label on the service portal.
Resolved! Dear now developers, I'm facing "User authentication error" for the Integration User ID "IOSBUILDTEAM" while creating SNOW tickets via API Calls.
Hello, we are trying to create ServiceNow tickets through API calls. When trying to create the ticket we are getting the following error. { "error": { "message": "User Not Authenticated", "detail": "Required to provide Auth information" }, "status": ...
Resolved! Practices - BUSINESS SERVICE CATALOGUE
Hi all, I am tasked to design a BUSINESS SERVICE CATALOGUE for our organization and I find it very challenging because the foundation for BSC currently doesn't exist at all and I got stuck from where I should start. What we have now is TSC (technica...
Resolved! I cannot see Knowledge articles been suggested when creating an Incident in the Service Portal. How can I make the suggestions visible?
When I create an incident in the Service Portal .I want the system to suggest Knowledge articles when typing the Subject.How can I do that?
Walkup interactions are being auto assigned to walkup user
Walkup interactions are being auto assigned to walkup user and made in progress. It is also auto closing interactions after some time. How can I make sure it is not auto assigned or only assigned to the group that has the support users?
How to add more tabs to the Header in the Service Portal
I want to add case and notifications to the Header of the Service Portal
Resolved! Looking for real-time benefits and use cases of Predictive Intelligence
Hi All, We are looking to implement Predictive intelligence(PI). Wanted to know how you are utilizing this today, like - For which tables are you using this (only for INC or others?) - Which fields are you populating with PI (like Assignment group or...
I do not want to see Dashboards in the Landing Page OR as soon as I login.
Hi, In San Diego, we have new UI/Next Experience after we enable this "glide.ui.polaris.experience" System Property. But as soon as I login, I see Dashboard. Which I do not want. https://www.youtube.com/watch?v=oXDF6GAtAIg - In this video I see a lan...
ServiceNow Ebonding Spoke
Hi, Can we create Problem and Change records also in another Instance using Ebonding Spoke Or is it only Incident creation? Can anyone clarify it please.
Oracle database servicenow integration
1. What are the different ways we can achieve Servicenow to Oracle Database integration (mainly run specific queries) ? 2. What are the best practices recommendations for the same.
Any definitions for each of the statuses in the phases of a service/service offering
Hi all, Can anyone point to definitions of each of the statuses within each of the phases of a service/service offering? For example, Pipeline has a number of statuses, and so does Catalog, but I can't find any definitions for each of these statuses,...
Resolved! Flow Designer - Error "is not a valid record"
I have an issue where I get a flow to work properly, then it fails with an error "is not a valid record". Once it fails, the only way to resolve the issue is to copy it to a new flow. Has anyone seen this before? Thank you in advance! Screenshots b...
Resolved! How to verify TLS 1.2 for Integration endpoints? From the Browser I can see TLS 1.2 Connection secure.
Hi, From my browser I can see that it is using TLS 1.2 How to check if your MID Server and integrations are compliant with the TLS 1.2 requirement as per the recent communication sent out - Support and Troubleshooting (servicenow.com) - I found t...
Resolved! Inbound email action parsing to incident table
Hi, I'm hoping someone with good scripting skills can help me -- I will be able to test this and resolve it myself shortly, I'm sure...but unfortunately I don't have access to my test environment right now. I am trying to write an inbound email actio...