Hello all, How can I create an email notification for incidents with priority 1? They already have a notification set up for when incidents are changed to priority 1, however, they would also like to have it so that incidents that are created with pr...
Is there a way to prevent a catalog item form (portal) from being submitted if a certain choice value is selected in a variable select box? Thanks,AJ
Hi All, I have a requirement as follows. Whenever user changes the incident state to "Resolved" Then user should jump in to Resolution Information tab. But, it is by deafult in the Notes tab. any suggestions to achieve this requirement.
There are some software's in software table for which if user selects that particular software in portal, then attachment must be mandatory.
Hi we just upgraded to Madrid and have a serious problem with the service catalog. It seems that all record producers hang after submitting the form. The same error appears in the log each time. The script in question is the Scripted REST Resource "...
Hello All, We are looking for options to enable Dynamic translation only for Virtual Agent without Language Plugins enabled? Is there any way that Dynamic translation can be limited only to VA and not for other applications in the Environment. Pleas...
HI,I have a Requirement were I need to create UI ACTION link on the form. If the user click on the link, The template should be downloaded. I have stored the template in the Attachment table.How to Achieve this ?Thanks,M
Hello All, I have used below encoded query and I want to add order by on opened_at field which is a date field. At present it is showing old to new records however I want to showcase new to old records. Below is my encoded query copied from incident ...
Notification of incident task record information is sent by e-mail via Notification.I would like to display the history of notifications in the activity like incident.How?
Hi! We would like to send email to the "Assigned To" person to remind him of the ticket, or to ask him to do something in this ticket. Is there any quick way we can auto populate the "To" with "Assigned To" user's email? The Assigned To user account...
Hi All, I want to make 'Propose Major Incident' feature available to ServiceDesk Group, There is a OOB context menu UI Action and a policy protected script include for this. Service Desk group already has ITIL role and 'sn_incident_write' is part o...
Hi Experts, I have created Two different variable set and i want to show one at one time based on the logged in user. Case: If logged in User Employee type = Permanent then show variable set 1. Else show variable set 2. Please suggest me how to achie...
Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.
We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company. I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...
Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...