Reference field shows "Loading more results"

[Simon Austin]

Hi all,

I have a Reference field field (using an Advanced 'javascript' qualifier) that, when you drop down to view the options, loads 20 results and then proceeds to display "Loading more results..." as you scroll through the list after every 20 entries.

From a User perspective, this is reasonably annoying - every 'load' takes a split second, so the scrolling experience is 'less than smooth'.

I've looked at "Maximum number of items to show for a dynamic drop-down choice list:" in System Properties > System (which I believe maps to 'glide.xmlhttp.max_choices'), however this is set to '15' and therefore likely not the culprit.

Is there any way I can increase this limit for this particular field, or otherwise alter the behaviour of the drop down to encourage it to pre-populate more of the available choices (I'd like it to be exhaustive, ideally) ?

Thanks in advance for your time and assistance,

Simon

[Steven G_]

Hi Simon,

The only time I have seen this behavior before is when the table it is pointed to is not indexed. outside of this I am stumped

[Simon Austin]

Thanks, Steven.

Thought you may have cracked it - there was an index or two that could be added; however, I added them and still the same behaviour. It's very odd.

Any other ideas out there... anyone?

Simon

[mdaghari]

Hi to all,

i have the same problem but another problem too is that My portal is in French and when i scroll down it show "Chargement des résultats" then whe i load the first 20 it show to me "Searching more details" in English!

I don't know if is a problem from the developer Team or a i have to make a HI tiket !!!

any help will be appreciated.

Thank you

Mohamed Ali Daghari

Technical ServiceNow Consultant