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Catalog item

How to set this Condition after catalog creation If End user submit the form then Approval to go "Network" group.Approval is approved  after trigger task and assignment group Database group name.

Ram012 by Tera Contributor
  • 342 Views
  • 3 replies
  • 0 helpfuls

LDAP - login with either userPrincipalName or SAM

Hi, My company wants me to setup the ability to login via userPrincipalName as well as SAMAccountName.  Currently we use LDAP and the SAM is used to authenticate, the UserID field is populated with the SAMAccountName.    My question is, how can I get...

markwoodhou by Tera Contributor
  • 502 Views
  • 1 replies
  • 0 helpfuls

how to pass file from ServiceNow to sftp

Hi All, We have a requirement to send files from ServiceNow to Sftp, how we can achieve this? Are there any plugins or out-of-the-box options available for this?

jobin1 by Tera Expert
  • 2127 Views
  • 14 replies
  • 0 helpfuls

ph_number field type formatting

Hi All,There is an OOB field Mobile phone (ph_number type) field on sys_user and it is on the form. When a user enters a 10 digit number it is formatted to (xxx) xxx-xxxx. I do not see any client script or dictionary configurations. How to find where...

Flow designer

How to create/insert a new record in a custom table using Flow Designer.

Nithya Devi by Tera Contributor
  • 486 Views
  • 2 replies
  • 3 helpfuls

Report that tracks daily case load of multiple agents

HiI am trying to make a report that makes a graph (Time series reports graph) that shows me the number of incidents in agents Queue end of the day for a week or month for 6 mouthsthe Goal is to see if the system of assigning incidents is fair and equ...

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jonathanlei by Tera Contributor
  • 594 Views
  • 1 replies
  • 0 helpfuls

Send Attachment one instance to another

Hi there I'm getting error as Script: Error parsing JSON response: Unexpected token:Help me to fix it  (function executeRule(current, previous /*null when async*/) { var targetInstanceURL = 'https://dev185360.service-now.com/'; var targetUse...

Attachment mandatory for catalog item

Hello, This line I have used to check attachment mandatory during the request submission and is working as expected...now attachment is mandatory while submitting request. "this.document.getElementsByClassName('get-attachment').length==0". Can someon...

imran sk by Tera Contributor
  • 787 Views
  • 4 replies
  • 0 helpfuls

Resolved! servicenow catalog

Hi all,Below is my requriment i have already create a  function in script include and catalog client script but it is not working as expected below i share script and screenshots   Update the oneCatalogUtils Script Include to add a new function verif...

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rognomolta by Tera Contributor
  • 467 Views
  • 1 replies
  • 1 helpfuls

How to translate approval comments to German language ?

Hi, For an RITM when the approval is requested, granted or Rejected, we get the comments in activity of portal and in the approval history of backend asApproval requested from ABCD.Approval has been granted by ABCD.Approval has been rejected by ABCD....

Thej1 by Tera Expert
  • 644 Views
  • 4 replies
  • 2 helpfuls