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Resolved! Auto number enable check box not available

Hi All, can any one help in unhide auto number check box in incident table similarly when i create new user user there is no password field. Please guide me to how to unhide 

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Need to show disruption message on catalog item level

Hi, If there is any disruption for any product, the message should be displayed to the customer while raising case from the related catalog item.when customer raising case message should be displayed on cat item level.Dusruption Manager will add thos...

Vinay49 by Tera Expert
  • 722 Views
  • 4 replies
  • 0 helpfuls

Resolved! Best practice of update set

Hi All, Is it best practice to delete an unnecessary update set from retrieve update set in UAT and QA ? Thank you

1_DipikaD by Kilo Sage
  • 646 Views
  • 3 replies
  • 0 helpfuls

Remove "Add" UI Action from the custom related list

Hello All,We created a custom related list for the incident table, and the OOB "Add" UI Action appeared here. We need to hide this from this related list only, however there is no option to omit it, and we tried adding code   to the UI Action conditi...

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Resolved! forEach Loop

Hi All,I have a script include with a forEach Loop. I'm trying to call another function inside it but it is not being called.I replaced the Loop with a for loop and it did worked. the for loop:for(i=0; i<groups.length; i++){allUsers = arrayUtil.conca...

Can a choice field be dependent on multiple dependent values?

Customer has three types of Incidents: Service Desk, Standard, and Major. They currently have 32 choices for Category, so to make that more manageable, they'd like some of the categories to show for Standard or Major, but not Service Desk, some just ...

Ron Legters by ServiceNow Employee
  • 3602 Views
  • 3 replies
  • 0 helpfuls

ITSM license

We have Implemented ITSM module, but the licensing data related to ITSM is not visible in Instance.Which License/Subscription is required for ITSM??  

panchbhaic by Tera Contributor
  • 780 Views
  • 4 replies
  • 0 helpfuls

Confirm box

Hello , I have an ui action on change table whenever UI action is clicked there should be confirm box and if confirm box is cancelled then on select box field on change form it should set the value as no , how to achieve this  Thanks 

harry24 by Tera Contributor
  • 636 Views
  • 2 replies
  • 0 helpfuls

Make mandatory

Hello , On change table whenever change moves from draft to build stage I want to make some field mandatory .how to achieve this  Thanks 

harry24 by Tera Contributor
  • 702 Views
  • 3 replies
  • 0 helpfuls

Resolved! Deactivating list of records from Business rule

Hi Everyone, I am working on deactivating multiple records(10) from a business rule and looking for a solution to pass the sys_ids without hardcoding them directly in the script, as it’s not recommended by ServiceNow best practices. Aside from creati...

Nagashree5 by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

Risk assessment

Hi All ,  Good day !  Just wanted to understand how the risk assessment works for change request , I tried filling change request form butI am getting below error, Risk assistment form is not popping up for me to fill. And change is not moving to ass...

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pramn by Kilo Sage
  • 516 Views
  • 1 replies
  • 0 helpfuls

performance issue while closing catalog task

Hi All, When I am changing the catalog task state to closed it is taking approx 3 min. I have checked internet connection and all is fine. Please help me what may be reason. I am facing this issue for catalog task related to specific catalog item. Wh...

Cisco DNA Center Integration

I have an integration configured with Cisco DNA and ServiceNow (Washington DC).  The integration is done, but for some reason it's not generating change requests or incidents from Cicso DNA into ServiceNow.  What am I missing?

external.authentication.failed message digest

Hi everybody,I have an instance which is showing an "external.authentication.failed" message constantly(once or twice every minute)Log for this event shows as a first parameter the session ID, and the second, "Authentication requirement missing".This...