Reference Field View on Service Portal

[sanithakavungal]

Hi All,

Reference variable field on Service Portal looks different than normal view. On Service Portal,it comes like a Drop down and the search icon not redirecting to the Table list.

I need the view for Reference variable same as in the normal catalog item view.Could you please help here.

Service Portal view of Reference Field as Drop Down

Normal view of Reference field on Catalog Item with search icon redirecting to the look up list

Kindly suggest to get this view on service portal reference variable.

Regards,

Sanitha

[Ken24]

For those looking please see:

customising reference field within Service Portal view

https://community.servicenow.com/community?id=community_question&sys_id=ef805369dbdcdbc01dcaf3231f96191c&view_source=searchResult

[siva_]

Hello Sanitha, 

Thats the view Servicenow has given view for service portals.

It cannot be changed, 

If there is issue in selecting the records with same names (display value) you can add attributes as we just do in the native UI 

Mark this answer as helpful if it really helps and Mark it as correct if it resolves your issue so that the thread can be closed.

Thanks,

Siva