Regarding Logicmonitoring alert into ServiceNow

dskumar9701
Tera Contributor

Hello Experts,

 

In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.

Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New.

 

Is there a way to restrict the changing of state field while its in the Resolved state.

 

Thanks,

Santosh.

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @dskumar9701 

 

Sorry, lil confusion

 

 

Is there a way to restrict the changing of state field while its in the Resolved state.

Please explain more about this.

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Dr. Atul G. - Learn N Grow Together
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