Regarding Logicmonitoring alert into ServiceNow

dskumar9701
Tera Contributor

‎02-21-2024 11:58 PM

Hello Experts,

 

In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.

Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New.

 

Is there a way to restrict the changing of state field while its in the Resolved state.

 

Thanks,

Santosh.

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Dr Atul G- LNG
Tera Patron

‎02-22-2024 05:47 AM

Hi @dskumar9701 

 

Sorry, lil confusion

 

 

Is there a way to restrict the changing of state field while its in the Resolved state.

Please explain more about this.

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