Related Search is not Working

Snow Tomcal · ‎01-23-2024

Hi All,

The Related Search feature is not working.

For every input I insert, I get 'No matching results found for incident.

Does anyone know how to fix it?

Thanks in advance 🙂

Dr Atul G- LNG · ‎01-24-2024

Hi @Snow Tomcal

Could you please provide some screen shot what / where you are searching?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎01-24-2024

@Snow Tomcal

Are you referring to contextual search

Check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961442

https://www.servicenow.com/community/developer-forum/related-search-results-not-showing-all-knowledg...

check here

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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