related the Kb article template

Shiva Durga Pra
Tera Contributor

How can we find out which template they have used in the knowledge article? in the list view  or anyother way where we can find it out which template they have used 


12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Shiva Durga Pra 

 

Seems there is no M2M relation between the Article template and the knowledge article. SO it is not possible to see what you're looking for.

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Viraj Hudlikar
Giga Sage

Hello @Shiva Durga Pra 

 

You can use filter over Knowledge [kb_knowledge] table as shown below:

VirajHudlikar_0-1738238567191.png

 

In my PDI Article templates are as below and path to go there check below screenshot:

VirajHudlikar_1-1738238641816.png

 

VirajHudlikar_2-1738238679922.png

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

Hello @Viraj Hudlikar , If use Class we only find the knowledge article one with all knowledge base and all templates

, but we need information about which template has been used in each kb article

hello @Shiva Durga Pra 

You can do group over class field which let you know what template is used for all articles.

If you need to see for all articles remove class filter also and do group by for class field.