Relationships between Change Records and CIs

[iamsohail]

Hi Everyone

I have a requirement on relationships between a CI and a change request. We have a CI field on the change form and also have a related list with affected CIs as shown in the screenshots below.

Now when I open the CI record for "Integration Ecosystem", I can see the change# 527 listed in the Change requests, but the change # is not linked for the CIs in the affected CI list as shown in the screenshots below.

       

We want the Change requests to be attached to the affected CIs as well, how can I acheive this ?

Thanks for your help

ctomasiamshaikkalai@

[Brad Tilton]

Hi Mohammed,

Since that's in a separate list, you would need to add another related list to your CI form. You would need to add the Affected CIs related list as shown in the screenshot.

[iamsohail]

Hi Brad

Can you elaborate on this ? I am trying to link the changes to the affected CIs as well and those changes requests should display under the 'change requests' related list on the CI form as illustrated in the screenshots of my initial post.

I can see the changes are getting stored in the Task_Ci table

[Brad Tilton]

The CI in the CI field on the change request and the CIs in the affected CIs list have different relationships, so if you want to show both you would need to add both of the related lists to your CI record. They wouldn't show in the same related list on the CI record unless you wrote something that automatically adds the CI from the CI field into the affected CIs related list.

[iamsohail]

I am on a CI form and trying to add related lists.. I don't see the affected CIs list here. . am I looking at the wrong place ?