I am facing some issues in change management flow. In the DEV environment, all process is working fine. In the Production environment I am facing issues with the following scenarios.1. Authorize to scheduled - All the change request approvals and cab...
Hi All, Can someone please help me understand what is 'showServiceType.showTheFields', is it a OOB Glide form method? If it is a custom method, how and where can i check the definition? var hideforhkg = ['extension_number_amendment_for','display_na...
Requirement:Send Approval Reminder email to Approver(s) for which the approval is pending for more than 7 days based on every Request or RITM.All Approver(s) for each REQ or RITM should be in "TO:" and Requested by and Opened by should be in "CC:" in...
I have created a catalog item and for that I have attached a flow in that flow I'm asking for approval. My requirement is if the approval is not yet approved and it has been 3 days send reminder to approver once and if it is again not yet approved af...
私は要求アイテムが作成or更新される際、ビジネスルールを利用して変数の値を変更したいと考えています。その際に、アクションのフィールドを利用して更新したい考えておりますが、アクションのフィールド値には変数が表示されません。変数を値を更新する場合はスクリプトを利用しないと更新はできないのでしょうか？実行タイミングのフィルター条件では変数は選択できるようでした。
Hi All,I have a requirement when someone is added to a on call roster, a custom role should be added to user and if we remove user from roster the role should be removed. Can we do this by adding/removing user from group which contains the custom ro...
Hi All, I have created a dashboard and shared it to everyone. But the users were not even able to search for that dashboard.Even as a admin I was not able to see that in filter Can someone please help me here what I was missing. Thanks and Regards,Ak...
I have created a new Knowledge Base and configured it to be accessible only to authorized personnel in the Technical Support Team. However, this setting does not seem to work. Users outside the Technical Support Team Group are still able to view publ...
i would like to certain groups like desktop support support itil to access sow and not native ui , how it can be done ?
Hello, I would like to change the default sample text in the Standard article template. The "Standard" template is not visible when I browse to Knowledge > Administration > Article Templates. The current preview sample text is in Latin, thus I woul...
Hi, I need help, I have a release record with related task that were closed and completed but for some reason the release record did not move from "requirement gathering" state even after the related release task were closed. 1. how to I add the wor...
Hi TeamDoes anyone know which table I can use to see the users or groups with whom reports have been shared?I have 180 reports created, and I need to see whether they are shared with users or groups — but I don’t want to check them manually one by on...
Hello everyone,I have an issue with completing the lab. I have pasted the code in the script but I can't see in the step after the "TEST Inbound Email". I have searched and even came back with the previous labs but I still can't complete the task. Co...
Hello All, In our current organization we have implemented a Teams integration. Where are getting an error message as 404 while authenticating. Where as Oauth token is valid while validating it.
We have a catalog which we need to show only on portal. It should not show on native UI. Do we have any recommended method of doing this?
