Hi All,how to hide few variables from multi row variable set? I have used ui poilcy its hiding from the form when user clicks on ADD but its not adding from the table how to hide from the table as well?
Hi,We have changed the servicenow url, 'abc.service-now.com’ to 'xyz.service-now.com’ but in dashboard we are not founding the reports which already created.It is showing the error like abc.service-now.com's server IP address could not be found.Can a...
Hi Team, how to hide this ADD button for ITIL user on the incident form under Change Request Related Tab. Regards,Abhilasha G T
Good Day, Wanted to find out if anyone else has experienced this or know how we can solve it. We have a scenario where we work on multiple stories that could relate to a single change, now there is a related list on the story from where we can add t...
Hi,I did push my update set to qa from dev region for fix and workflow where fix is applied was stuck on loading page ,I did back out updates and tried to reimport updated workflow from dev again but still workflow is stuck on loading page. I would l...
We currently have 2 portals setup. One is the main Service Portal (url: /sp) and the other is for the Service Desk Live Agent Chat (url: /sdchat) We have recently setup Virtual Agent in our test environment on the /sp portal with agent chat disabled ...
Hi All, I want to create a UI Action on the Yellow highlight where if someone click on that button so a new window should popover of the list of Incident or that list should open in new tab.
Hi all, We've been implementing the Walk-up Experience for one of our customers. The customer has several services and not all of them are provided on-site, but online.So, we would like to configure walk-up reasons that are visible dependent on the c...
"New" button for the change in the SOW is not working for the ITIL users but admin users are able to create new change with the same button. Compared with PDI as well but no differences. Please suggest.
Hi, I am looking to add a widget to my dashboard that shows the last time Locations were updated in Service Now.I can run the number of Locations that are active but cant find a way of getting just a date Is this possible ? Reason asking we have ide...
As per the workflow, the secondary approval will be triggered when the variable "Server Name" is mentioned in the RITM and will triggered the approval to owner of the CI or else the approval will be skipped. But now the secondary approval activity is...
I'm trying to export a excel file of the SLA Details from SLA definition table. When I'm extracting the data from the list view the SLA conditions are not captured properly. For example if the Start condition as the filter as Configuration Item is on...
Dear community, I need to configure a first approval level at REQ level for an order guide but I haven't managed to make it work. I want to make it with flow designer.Which trigger should I set? I've tried with both "Catalog Item" or "Create record" ...
i have arequirement that i have incident form that need to show to one user and should not visible to another user . how can i achieve this in servicenow.can any one expain me with answer . @Ankur Bawiskar
I am working on creating a UI Action form button This action should first look at 8 different fields and make sure they are all populated. If any of them are not populated then it should display a message saying "All fields must be completed" and ta...
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