How to manage the visibility of the PTask options(General & RCA) in the interceptor based on the state of the problem record. For example, if the problem record is in New or Assess, then only General option under Ptask(in the interceptor) should be v...
Hi All,Need your help.When i click on the back button of the browser from the RITM level, it throws an error this way.Similaly whwn i make changes to a task within an RITM and when i click on the back button of the browser at the then it closes with...
Once we migrated notifications from one environment to other environment, existing attachments getting removed. We recently changed some content and migrated via Update set from QA toProdExisting attachments got removed.
Hi,For problem button in SOW, there is a Continue Problem button which redirects the user to classic native view. So the states like assess , root cause analysis can be done in the native view. But can I assess a problem in SOW itself? I have created...
Hi All,I have existing UI Macro Script to redirect MS teams chat window and its working fine with Classic Teams but recently we have upgraded to NEW MS TEAMS. the below existing script was not working for NEW MS TEAMS. Could you please help me on thi...
How can we determine if all users who have an ITIL role are using all relevant modules?How can we evaluate if they are actively using their ITIL role, and if so, when can we remove their role?How can we find out which reports or tables are available ...
My requirement is to add specified URL and attachment to playbook. Please give any solution to this
HiIs there a simple way to change the background color of a related change event in Conflict calendar? Those light cyan fields (if I'm correct about the color name) ----> #b8e0d7If not a simple way then any sensible. Regards,Bart
We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead. Look...
Can someone share script to get array difference in Scoped Application
I'm new to the ServiceNow space, and I've been assigned this story to work on. However, I'm having a hard time figuring out the scripting aspect of it. I would be glad if I could get some help on this story. I have been able to complete #1 and #2, bu...
Hi,I created new custom table and added two reference fields.In Incident view, these fields are added as dot walk. Then I created onChange client script for the custom table but this didn't work for Incident view. Secondly, I tried to create onChange...
The getItemSummary() is returning following fields{ "short_description": "Pepwave", "kb_article": "", "icon": "", "description": "", "availability": "on_desktop", "mandatory_attachment": false, "request_method": "", "type": "catalog_i...
I would like to be able to build functionality into the change approvals so it can wait for X number of users to approve rather than a percentage of users.Is there a way to access the back end of where the wait for is built ? I KNOW THIS WORKS IN FLO...
Dear Community,I need to integrate a new onboarding process into the existing one.Currently, we use an order guide with five catalog items. However, the new entity will not need to complete or use one of these catalog items.Is it possible to make a c...
