Relationships between Change Records and CIs

[iamsohail]

Hi Everyone

I have a requirement on relationships between a CI and a change request. We have a CI field on the change form and also have a related list with affected CIs as shown in the screenshots below.

Now when I open the CI record for "Integration Ecosystem", I can see the change# 527 listed in the Change requests, but the change # is not linked for the CIs in the affected CI list as shown in the screenshots below.

       

We want the Change requests to be attached to the affected CIs as well, how can I acheive this ?

Thanks for your help

ctomasiamshaikkalai@

[Kalaiarasan Pus]

This is the expected behavior.

If you look at how the change request related list is defined,

Table is change reqest

and filter condition is cmdb_ci=change sys id.

This means, it will only show records of change requests which has the corresponding CI filled in configuration item field.

If you want to see other task which affects the CI, try adding the related list 'Affected By Task' to the CI form.

[iamsohail]

Yes I figured the same. Added the 'Affected by Task' related list. Thanks Kalai

[Kalaiarasan Pus · Accepted solution]

Can you close the question by marking the response ?