Remove Duplicate Approvers

Blaze2 · ‎07-11-2016

I noticed an issue within Change where Approver Names are repeated 2x's

Anyone know why this is happening and how to correct it?

frappe · ‎07-15-2016

I figured it out, this is my bad. In my Dev instance I cloned the workflow Change Management - Normal. I didn't publish the workflow that I remember. I believe when I cloned the workflow the new version was set to active so I had 2 workflows running and thus duplicate approvals. That said it was confusing because in the workflow editor it appeared that I was able to inactivate and delete the workflow (but it wasn't working). Being new to workflows I thought I could delete it under Workflow Versions but that didn't work either. Eventually I figured out I needed to go to Active Contexts and delete anything running associated with the workflow I wanted to delete, then I was able to delete the workflow and my issue is resolved.

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Pradeep Sharma · ‎07-11-2016

Hi Blaze,

You may find below thread helpful.

Prevent Redundant Approval Requests in ServiceNow - ServiceNow Guru

Chuck Tomasi · ‎07-11-2016

Hi Blaze,

They are for two different group approvals (ending with 26 and 27). This would assume there are two approval activities on the workflow triggering this or two different workflows running (not as likely since they both triggered at the same time.)

Can you show a screenshot of your workflow where the approval(s) are happening?

Blaze2 · ‎07-11-2016

Hey Chuck This is the Workflow for the actual Change

And here is the internal workflow for the Change Manager Approval

There is a Technical Approval as well as a Change Manager Approval, but the members of both groups are completely different, therefore at least in theory, they should not show up twice.

PS. Love your videos, they have gotten me out of a bind or 20

Chuck Tomasi · ‎07-11-2016

Well, I was partly correct - there are two approval activities...

This suggestions they are both generating the same group of approvers. Can you open up each of them and post screenshots of who they are generating their approvers? The evidence suggests they are using the same group/field/script or something.