Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! SLA's for Knowledge Articles

we are trying to configure SLA's for Knowledge Articles wherein if the KA is not approved with certain time frame, it should move back to Draft, we understand kb_knowledge is not extending the task table and we don't have entitlement for com.snc.sla....

Jay2284 by Tera Contributor
  • 810 Views
  • 4 replies
  • 1 helpfuls

Resolved! Parent/Child relationship in Contracts

I am attempting to start contract management in Service Now and have a question regarding tying contracts together.   For instance, we have a Microsoft EA.   Under that EA we have several products that are covered.   For those products, such as SQL, ...

tschenke by Giga Contributor
  • 6802 Views
  • 8 replies
  • 4 helpfuls

Report on users that doesn't have read-only ITIL and ITIL role

We have several assignment groups that grant the ITIL role, either directly or through inherited roles. I’m trying to build a report that identifies users who do not have either the ITIL or Read-only ITIL roles. Could someone please advise on which f...

pavanakumar by Tera Contributor
  • 687 Views
  • 5 replies
  • 0 helpfuls

Resolved! Need to edit change request values

Hi everyone, I was asked to modify the assignment group value from an change template. Can someone let me know how can we edit the value there.    Regards, Lucky

Pallavi65 by Tera Contributor
  • 1389 Views
  • 5 replies
  • 1 helpfuls

Resizing a field using client script

Hi Everyone,  Would just like to find out with regards to data displaying outside of a field that has been resized.So we have a sensitive data field that we are using and when switched to Next experience the field was much larger than it was in UI16,...

LivashanN by Tera Contributor
  • 550 Views
  • 4 replies
  • 0 helpfuls

Resolved! Virtual Agent - Change multi-link URL

Hi everyone,  I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?sy...

rafas_10_0-1745315225416.png
rafas_10 by Tera Guru
  • 531 Views
  • 1 replies
  • 0 helpfuls

Resolved! Timezone field on cmn_spam_schedule

Hello All, I am checking the Timezone field on Schedule.And under child schedule entries which is cmn_schedule_span table, there also it shows this timezone field.I was trying to understand from where does the timezone value appear under child Schedu...

linda_richards_0-1744978225146.png