Hi all, I have created an sla attached below -one for resolution here in the first picture, I have added the duration for 3 days but in the original breach time it is showing me 9 days from now as seen.and in the 2nd picture as well it showing me th...
I need to create a report where it should contain all the incidents which downgraded from P1 to P2 , repeat incidents, and resolution actions
Hi Community,Can we change the 'Order Now' button on the native catalog item to 'Submit' instead?
Hi All, I have a date field on a form . When user select past date other than current date or upcoming date , the date field shouldn't take the value and will show a error message that "The due date should be current or future date". Can we do it bot...
Hi Experts,Good Day !Can someone please let me know what is the use of this.getParameter('') does in script include with an example, if possible ?I am trying to explore GlideAjax but not able to get the use of this.getParameter('') in script include ...
Hi, We are facing an issue in Score reports. We have created a report which should count the total number of HR Cases created for different assignment groups for the particular month. The report shows a number but when we click on the number, the dat...
Hi All, Has any one implemented video guided tour in Service Portal.We have a requirement where we want to provide a video tour to our users ,about all the steps.What is the best approach to achieve this. Thanks,
We’re looking to track when an analyst begins working on a problem case. I noticed the "Expected Start Date" field exists in the Problem table, but I have a few questions:Is there any out-of-the-box (OOTB) logic tied to the "Expected Start Date" fiel...
Hi everyone,I recently worked on a requirement where I had to compare a catalog item variable (date field) with today’s date inside Flow Designer.Requirement:I have a date variable in my catalog item called “Start Date”. When the start date matches t...
Can somebody clear my doubt on this? and Which is more preferable? Thanks & Regards,Soham
Hi Team , User is inactive in the user table and while doing activation we are receiving this error "the In order to prevent the logins, user must be locked out."(to make active lockout field make false and active make true). I am not able to active...
Hi everyone! I'm currently working on a requirement, where we need to show cmdb_ci data in a list collector variable. I'm using on change client script and script include to filter the data based on the choice selection in another variable.But curren...
Hi all , I have custom application called leave management developed on my pdi using studio for my learningbut how do it move it let's say to my 2nd pdi can anyone guide as I am currently learning custom application development. thanks
Hi All,I have been researching options for selecting a barcoding\scanning system for integrating with ServiceNow. I have come acrossCG4 Asset Tracking System which looks like it is officially certified to integrate with ServiceNow. I was just wonderi...
Hi All,I have a requirement to create RITMs from an Excel sheet for a catalog form. I've already imported the open records and generated RITMs successfully. Now, the customer wants us to import closed or historical data too.According to the workflow,...
