Looking for guidance on making changes to criteria for lists available via "Requester information" within the interaction form in Service Operations Workspace.
Hi all, I've made a record producer (destination=incident) with a Reference question pointing to the service_offering table. I've mapped this to the Service Offering field on the incident form and this works correctly when using my admin role. For us...
Hello Experts, We have an onsubmit Catalog Client script that performs some validation and because of this, we have to click the submit button twice to submit the request. OnSubmit client script contains g_scratchpad variable to stop the form from su...
While creating remote task getting below error states that "Remote Task Definition is not active in the consumer's instance"(see 1st image below). however same RTD has been activated in consumer instance(see 2nd Image below). What could be the issue?...
Hello all, I got a business requirement like, Creating an excel sheet and sending an email to two reference fields on that table. As per the filter applied on that table, I need to apply group by 3 different fields, After grouping those data baed on ...
Hello Community! I have added below query in formula indicator.[[Sum of Business resolve duration of all incidents]] / [[Total number of incidents]]It showing correct result. https://www.servicenow.com/community/itsm-forum/dashboard-showing-mttr-mont...
Can someone help me in understanding how to degrade to ITSM standard from ITSM PRO.
Hi All, I have build a catalog item which has a MVRS and on submit of this it creates a RITM. Now, there is one more catalog where they select the closed RITM's and it has to copy the closed RITM MVRS values to form level MVRS. I have some code that ...
Hello Community!I have requirement to create report to calculate MTTR of particular month for 12 months. For that I have created 1 widget, 1 formula indicator , 2 indicators for the formula and scheduled job. Formula indicator @ indicators Indicato...
Hi All, Kindly Suggest me a way how can i pass a file from servicenow to sftp server without using Midserver or plugins?
I have created a subflow and given input as requested item and in the actions I have created two catalog tasks and given the wait for condition and now I was unable to get the output of the subflow to the mainflow where I want to close the ritm in th...
Hello All, I am trying to test the CAB Work Bench capabilities in our instance and encountered one issue in CAB Meeting section. I am trying to send the meeting invites to all the attendees by using the UI Action link in the CAB Meeting fo...
Morning folks I a have setup an API token via the application registry and when trying to use it via postman, with an admin enabled service account (testing only) I get access to stats but not the table level. I know it is going to be something reall...
Need to Know how default due date is getting populated. For more Clarification Please Refer Attachment.
How can I create a PDF of the content of the triggered email i.e. subject and body and attach it to the related record. Ex:- An email is triggered from an Incident record based on some conditions. Now, how can I capture that email in a PDF and attac...
