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Need to reorder widget in service operation workspace

Hello Community! I have one requirement. In service operation workspace. Unassigned widget need at first place for my team work section only. Unassigned widget should not be display on my work section.    Below is the code. Please help! function incl...

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Asha Pathak by Tera Contributor
  • 284 Views
  • 2 replies
  • 0 helpfuls

CAB Meeting Definition and Schedule Entries

Hello All, Reaching to the community if anyone know how to configure the CAB Workbench - CAB Definition - Refresh CAB Meetings to modify the "Change Requests starting after" and "Change Request starting on or before" under Agenda Management to a spec...

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tapan1 by Tera Contributor
  • 1132 Views
  • 2 replies
  • 1 helpfuls

What are the official personas defined by ServiceNow?

I am looking for official details on different personas mentioned by ServiceNow.1. Some say ESS user, some say end user, some say business user.2. Some say ITIL user, some say fulfiller, some say resolver I am looking for official docs on this. Pleas...

Suggy by Giga Sage
  • 1071 Views
  • 5 replies
  • 1 helpfuls

Resolved! How change due date format in flow designer ?

Hi, want to change the due date format of RITM in the input of REST api step as shown in the screen shot. Due date:  2025-02-11 09:53:51 want due date in this fomrat 2025-02-11. and use this input variable in the request content in REST step. How can...

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Thej1 by Tera Expert
  • 611 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to add closed incidents in the problem form related list incidents?

OOB allows only active incidents to added as bulk to the problem Is there a way to change this default behavior? I have found that OOB script include which is protected BulkAddIncidents . But is there a way to change this via any system property? Tha...

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Raja6 by Tera Expert
  • 5193 Views
  • 9 replies
  • 6 helpfuls

Role restriction

The same person is unable to provide more than one approval on a single Change request. The person who implements a change is unable to provide an approval for it, using BR.

keerthana10 by Tera Contributor
  • 273 Views
  • 3 replies
  • 1 helpfuls