Remove signature images from replies to mails sent from the email client

[James Rostron1]

Hi,

One of the things that grind my gears is how the activity or work notes section becomes clogged with lots of unnecessary items each presented as separate activity updates.  

Is there a way to ignore email signatures when an email is received when it was a response to an email using the email client.

See below how this currently appears in our work notes section:

Many thanks,

James

[vinothkumar]

Hopefully the below thread will be helpful.

https://community.servicenow.com/community?id=community_question&sys_id=743b0beddb5cdbc01dcaf3231f9619ed

[Dubz · Accepted solution]

There are a couple of properties that were released in Jakarta (i think).

glide.email.inbound.image_sys_attachment.filter.minimum_bytes : you can use to specify the minimum size of attachments which you can definitely use to filter out those pesky linkedin and twitter logo's and most other signature images depending on how ostentatious the signature it.

glide.email.inbound.image_sys_attachment.filter.action : you can use to filter images and either attach to the record, attach to the email or not attach at all.

All details below:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

[James Rostron1]

Thanks David

 Exactly what i was looking for 🙂

[Roshani]

How you have achieved this issue ?