Reopened Cancelled Change Request

[CJB]

Hi, everyone. I'm just learning about workflows, but feel so dumb. I don't know how I to revert a cancelled CR. I have no idea where to start.

[Konstantin7 · Accepted solution]

Best practice per ITIL and Servicenow is to NEVER reopen a Change Request (CR). 

If it's just to update some information, companies usually create a specific role or use change_manager role to give them access to update CR's if needed.

Concerning workflows, once a workflow is complete, there is no way to restart it. Only starting a new workflow via script (customization) BUT not recommended.

[Konstantin7]

The best practice, in this situation, is to "COPY" the canceled change.

[CJB]

Thank you!