Hello all – We are trying to add our Record Producers for our Facilities requests into an Order Guide. I've seen some old post about adding Record Producers to Order Guides but nothing solid or helpful. From this SN support KB: KB0759056 it mentions...
Hello! I am attempting to create a Request that a user can select multiple software from a list collector. If a user selects 3 different Software Models, I want it to send to all 3 of the Product Owners at the same time. As I currently have it, the a...
Hello Everyone, I have a requirement where I need to provide Reopen option for incidents to end users on portal. We have this "Incident Standard Ticket Actions" OOB widget which already has the option of Reopen but it is not available on portal, only...
Hi All,I want to send encoded data of attachment upto 5mb it is working fine , but i am sending client more than 10mb file it is not converting into base64encode as i am using dataAsString, please suggest me the internative of this my br is running o...
HI All, 1. I have a task where user would like all tickets that currently route from Group A to Group B, 2. And also no queue should be able to assign tickets to Group A except Group B, Group C and Group DAnd I tried looking the workflows to chang...
Hi Team, Can anyone please help me on the below query how can we achieve this in ServiceNow. In Incident if i selected ci is related to Application server class in that i have 3 Custom fields and those are reference field to the group table. For exam...
Hi, Customer requirement is that same user should not be able to approve change request again or I can say in 2nd level approval. I had gone through community and found out post https://servicenowguru.com/scripting/business-rules-scripting/prevent-re...
Any way to automatically populate Visual Task Boards? I'd like to take any incident, task, problem, demand, etc. assigned to a certain Group or Individual and have it automatically get added to a VTB. Thanks.Jim G.
Is it valid to use GlideDateTime object and GlideDate for date field in catalog client script. I mean on client side? Thanks,Ruby
Hi Team,Reqirement is to show 'normal' change model only for users who are part of division - normal.Here division is a custom field (reference) on 'cmn_department' table.So if user is part of department abc and if that department has division as 'no...
Need to create a report, where I can see the Main Line as Change Request and then the Sub lines as the Change Task related to that CHG with some details. for example: CHG1134 | [Details]CTASK 1 [Details]CTASK 2CTASK 3CHG2365CTASK 1CTASK 2CTASK 3
Hello Community,I'm trying to make a purge on some tables, i thought using the sys_auto_flush was a good idea, but i don't understand how it works.I tried to create this entry (for testing) :I want to delete all records on the table u_savxdsl that ha...
Hello community! Hope everyone is doing great.My query is when I am capturing updates related to choice value ie "Choice list" in update set. when I move the same update to QA it is taking more than usual time to commit successfully i.e. 20-22 mins....
Dear Experts,My requirement is if the user has MX_PORTAL role then he should be redirected to "sp_blau" and if not then "sp"So I did changes in the SP Entry page scriptRedirection is working fine, but when the user manually changes the URL to https:/...
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent