Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...
URGENT--- The task_sla table contains a scripted REST API that can be used to query the task Incident data and populate the specific values on the postman. If I obtain the data from Postman using the Resource path, it will retrieve all the records an...
Hello Experts, I have a requirement to display an alert message with table field values, on load of a catalog item. Scenario -1. Table A (device_asset) contains fields Asset (asset), Assigned To (assigned_to), End Date (end_date) and Description (ass...
Hello.I would like to automatically enter the year in a single line text type variable in a catalog item. Example:FY2023 What kind of script would be needed?I would appreciate it if you could provide a sample of a similar process.
I know Scheduled Jobs will run manually by users who will have an admin role. But I have a request from my user that he needs to be run it when ever he wants to run/execute it. Is it possible? If yes, please help me with the detailed steps and script...
I have a look up select box, once the user selects the value I want to pull the sys_id of the selected value to another variable which is not on the form. How can I do that? I dont think I can use Catalog client script since the field is not on the f...
I am integrating my lower instances with PROD to get the Business Application data.Now, all I need is just two fields data - name & number.But currently I am getting around 200+ fields data for each record which is not needed.Secondly,I am getting ju...
Hi Team,am writing the below before BR in incident table for creating a problem record for inc which moves to resolved state, am able to get the problem record creation, but first reported by(field inside problem record) and problem id( field inside ...
Hi Team,We are integrating Service now with JIRA tool and need to get user list from JIRA to Service now,when used Look up Users Stream Action in JIRA Spoke for Flow designer,we are only able to get 118 users and in jira there are total of 185 users....
Has anyone successfully added other field changes besides the "Additional Comments" field to the Ticket Conversations widget? The goal is to get activities from the back end to show in the portal. Thanks in advance everyone! to show here:
Looking into conflict detection and the setting of the ‘Change Management Conflict Analysis Properties’ is a global setting. Also this is not domain separated. I'm wondering how people have dealt with a situation where part of the business do no...
Hi , I have written below script in relationship. But it is not giving proper results. Where could be issue? (function refineQuery(current, parent){var trendWord=current.getValue('u_trending_word');current.addEncodedQuery('nameLIKE' +trendWord+ '^ORd...
I need to report on 'sys_attachment' table. But this attachment table is not appearing on the Reports table field. How can I include 'sys_attachment' table? any settings? And why is not appearing?
Hi All, Actually, I had a requirement like "If the incident task table state changes to closed then if resolution notes and resolution code fields are in empty in the parent incident of incident task then parent fields should be required for closing ...
Hi, Please reply to the answer to this question. Kindly help. Which three Variable Types can be added to a Service Catalog Item?a. True/False, Multiple Choice, and Orderedb. True/False, Checkbox, and Number Listc. Number List, Single Line Text, and R...
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