Hi @Nandini DM
The behavior you’re encountering where the Catalog Task table (sc_task) isn’t showing results older than 3 months is likely to be influenced by one of the data retention policies, or it could be due to specific filters/views defined for your role or setup that limit the visible data range.
### Understanding and Addressing Data Visibility Issues
#### 1. Data Retention Policies:
ServiceNow allows administrators to set up Data Retention Policies which automatically purge old records from certain tables to manage database size and performance. It’s less common for these to be applied to records like tasks unless explicitly configured due to the importance of historical data.
- Checking for Data Retention Policies:
1. Navigate to System Policy > Data Policy > Retention Policies.
2. Look for any policies that might be affecting the sc_task table.
If a retention policy is affecting your desired records, you will need to carefully consider the implications of modifying it. Retention policies are typically put in place for a reason, such as performance considerations or compliance with data handling regulations.
#### 2. Personalized Lists or Filters:
It’s possible your view or filter in the list of Catalog Tasks is set (intentionally or unintentionally) to limit the time range of visible records. This could happen through a default or saved filter on the list view.
- Adjusting List Filters:
1. Go to the list view of the Catalog Task table (sc_task).
2. Check if there are any filters applied that limit the date range to the last 3 months. This might be less obvious and could be part of a complex query. If in doubt, try clearing all filters temporarily to see if this affects the visibility of older records.
#### 3. User/Administrative Roles and Permissions:
Ensure that your user account has the appropriate roles or permissions to view historical data. In some configurations, access to older records might be restricted based on roles.
- Analyzing Role Restrictions:
1. Review the roles associated with your account.
2. Compare these roles with the access control lists (ACLs) set on the sc_task table or the records within it to ensure you have view access.
#### 4. Archiving Policies:
Less commonly, ServiceNow allows for archiving of records, which moves them out of the main tables into archive tables to improve performance while still retaining access to historical information.
- Checking Archive Rules:
1. Navigate to Data Archiving > Archive Rules.
2. Look for any rules that target the sc_task table, and understand how these might affect data visibility.
