Reports

[MBoux]

For a service catalog item, I have several workflow steps. After each step is approved, the item is sent to a new assignment group.
I am looking for a solution to create a report that would display the time an item has remained in “Pending” status for each step of the workflow.
Is there an OOB solution?

[Rafael Batistot]

Hi @MBoux

There’s no single OOB report that shows “time spent Pending per workflow step.”

The closest OOB solutions are:

• Approvals table reports (to see how long an approval was pending).
• SLA definitions tied to Pending state (to measure elapsed Pending time).
• Audit reports on the state field (to calculate durations).

If you want a clean report per workflow step, you’ll likely need to extend with SLAs or logging logic.