Reporting - Created vs Resolved

[viv3]

Hi,

I'm trying to re-created/get something similar to the below graph that I used to create before moving to ServiceNow

I've been playing with the reporting on ServiceNow and I've been able to produce everything I've wanted except a graph similar to this one.
It shows incidents created and resolved over time, with a trend line below showing the total number of open tickets.

Does anybody have any advise on how to produce something similar to this in ServiceNow?

Thanks in advance

[Uncle Rob · Accepted solution]

The best reporting features in the platform are available in Performance Analytics.   You may actually need PA too, since it warehouses data.   That'll be essential if your graph is showing "created resolved at this time" and not just the current view of the data created in older intervals (ie. of the stuff created in august, only 3 are currently resolved)

With default reporting capability, you won't get advanced features you've shown, like shared axis, simultaneous totals & averages, etc.

[viv3]

Thanks for your answer. I thought that might be the case.

[Uncle Rob]

Any time.   Die hard reporting nerd here still waiting to get my hands on Performance Analytics

[Uncle Rob]

You should also see what Guy Yedwab and Gadi Yedwab have going on with Explore Analytics