Request item table Notification triggering twice

Venky Kshatriy2
Tera Contributor

Hi Team,

 

I noticed that in the request item table, I recorded a notification meant for the end user and one group, but it seems to be going out twice. Just wanted to bring this up so we can sort it out. Thanks for your help!

 

VenkyKshatriy2_0-1732775254836.png

VenkyKshatriy2_1-1732775385277.png

 

2 ACCEPTED SOLUTIONS

I meant to Say use "Changes to"

Regards,
Johns M P

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PrashantLearnIT
Giga Sage

Hi @Venky Kshatriy2 

 

It seems stages are updated twice so please change the conditions for the stage field like changes to the operator and for state check conditions for Closed Cancelled or Closed Rejected, add in a single operator as One of

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5 REPLIES 5

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @Venky Kshatriy2 

Please check the Audit of the record and see if any State is Updating Twice?

 

If not, along with 'Change to', also use 'Changes from' in the same condition, so that the condition matches more accurately.

 

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra