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11-27-2024 10:29 PM
Hi Team,
I noticed that in the request item table, I recorded a notification meant for the end user and one group, but it seems to be going out twice. Just wanted to bring this up so we can sort it out. Thanks for your help!
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11-27-2024 10:44 PM
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11-27-2024 10:45 PM
It seems stages are updated twice so please change the conditions for the stage field like changes to the operator and for state check conditions for Closed Cancelled or Closed Rejected, add in a single operator as One of
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Prashant Kumar
ServiceNow Technical Architect
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11-27-2024 11:00 PM
Hello @Venky Kshatriy2
Please check the Audit of the record and see if any State is Updating Twice?
If not, along with 'Change to', also use 'Changes from' in the same condition, so that the condition matches more accurately.
Please mark the answer as helpful and correct if helped.
Kind regards,
Ravi Chandra