Request (sc_request) short description update as catalog name

[Debasis Pati1]

My requirement was for a particular category items the request short description should be same as the catalog item name.

so i wrote a simple business rule on ritm below

Now i don't know what's wrong in it but i am getting rowcount 0 and as well the script doesn't enter inside the loop.

Regards,

Debasis

[Murthy Ch]

@Debasis Pati 

Instead of after try with async or increase the order to higher number.

Let me know if it works,

Thanks,

Murthy

[Debasis Pati1]

No it doesn't work 

[Pavankumar_1]

Hi,

Try below script it is working for me and used async business rule and insert.

(function executeRule(current, previous /*null when async*/ ) {

    var req = new GlideRecord('sc_request');
    req.addQuery('sys_id', current.request);
    req.query();
    if (req.next()) {
        req.short_description = current.getDisplayValue('cat_item');
        req.update();
    }

})(current, previous);

if still it is going to if loop then you should need to check condition when it is triggering and whether it is triggered or not.

Hope you it helps you.

Please Mark ✅ Correct/helpful if applicable, Thanks!! 

Regards

Pavankumar

[Debasis Pati1]

Hi Pavan,

The business rule is triggering but its not going inside the if loop only.

Regards,

Debasis