Requested Item State is being stuck to Pending

[PGhate]

Hello,

Requested Item state is being stuck to "Pending" by default. Can you please assist what could be possible issue.

Thanks

[Suseela Peddise]

Hi,

Is it happening for all requests raised from all catalog items or only for the request that associated with one of catalog item?

Check the workflow associated with the catalog item, may be state is setting to pending via workflow.

Hope this helps!

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[PGhate]

In the list view I can see correct state value that is "Open" however on Form view the state value is defaulting to "Pending" even if I manually change the value it is defaulting to "Pending".

[Suseela Peddise]

Check client scripts on RITM table. May be client script might setting the state to pending.

Is it happening for all RITMs?

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela.P

[PGhate · Accepted solution]

Hi Suseela,

Yes I figured it out it was one of the UI policies driving this change.

Thank you for your response!!!.