Requested Item State is being stuck to Pending

[PGhate]

Hello,

Requested Item state is being stuck to "Pending" by default. Can you please assist what could be possible issue.

Thanks

[Suseela Peddise]

Glad you figured out the problem and fixed the issue.

Is there more information I can help you with? 

If it's been answered, please mark appropriate answer  as the correct and/or helpful one so people know this has been taken care of and thread will be closed. 

Thanks,

Suseela P.

[Suseela Peddise]

@PGhate ,

Just checking on this one. 

Is there more information I can help you with? 

If it's been answered, please mark my answer above as the correct one so people know this has been taken care and thread will be closed. 

Thanks,

Suseela P.

[Abhijeet Khandr]

Hello PGhate,

Please find the below article  and link, this will help you solve your problem

Symptoms

---

The RITM state field is stuck at pending approval

Release

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Kingston

 

Cause

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 The state field value is being set at "Set Values" activity

Resolution

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The RITM's state field remains at "Pending-Approval" even after approving the approval record is because the state value is set using the "Set Values" workflow activity.

Since the workflow did not reach the set values activity where we set the value of the RITM's state field, the value did not change.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0696060

Please mark helpful and correct if this helped you

Regards,

Abhijeet