Hi all,
I have a below requirement.
When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed, mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, restart the associated flow, and add a work note indicating the request has been restarted by the 'current user'.
its a UI action i have written a code the states of REQ and RITM is changing and worknotes getting updated but the Approvals set to cancelled, in approvals i found the worknotes as RITM workflow restarted but the workflow didn't reset.
var req = new GlideRecord('sc_request');
req.addQuery('sys_id', current.request);
req.query();
if (req.next()) {
if (req.request_state == 'closed_incomplete' || req.request_state == 'closed_skipped') {
req.setWorkflow(false);
req.active = true;
req.request_state = 'requested';
req.update();
gs.info('Parent request state updated to Requested');
new Workflow().cancel(current);
new WorkflowApprovalUtils().cancelAll(current, "Workflow and approvals reset as part of request restart.");
current.active = true;
current.state = '1';
current.update();
new Workflow().restartWorkflow(current);
gs.info('Workflow restarted for RITM: ' + current.sys_id);
current.work_notes = 'Request has been restarted by ' + gs.getUserDisplayName();
current.update();
}
}
action.setRedirectURL(current);
REQ:
RITM:
worknotes and approvals
Approval:
REQ workflow :
we have flow designer for RITM
pls assist me to resolve this
@Ankur Bawiskar @Dr Atul G- LNG @Allen Andreas @Anurag Tripathi @Jaspal Singh @Community Alums
