Restrict all access to incidents based on certain categories to only itil users that belong to a certain group, otherwise itil users can access all other incidents.

[Marc Paquette]

Hello,

The IT department (Tier 1) are assigned HR related incidents (as an example, employee exit) that are category "Exit". I want to to restrict who can see those incidents (Category Exit, in this example but i have several categories i need to do this on) to only Tier 1. From my reading it looks like the way to go would be to use a business rule or to use ACL. Being brand new to all of this I dont want to break everything else and iam not sure how to go about it.

Any help or advice would be greatly appreciated.

Thanks,

Marc

[Ajaykumar1]

Hi Marc,

I am glad that you liked the solution provided.

A request would be to spare some time out of your busy schedule to have a look at the services we provide along with multiple Blogs available on our website:

https://dxsherpa.com

Feedback from individuals is of paramount significance to us. This is how we improve.

Regards,
Ajay

[Marc Paquette]

Hi Ajay,

I did check out the website and if there is anything i think you might be able to help with, I will let you know. Again, thanks for your help.

Marc