Restrict Workspace List Category

Siri Reddy
Kilo Contributor

‎07-21-2022 02:27 PM

Hello,
I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.

Please suggest. This functionality has to be implemented in legacy workspace.

Thanks,
Siri.

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Mohith Devatte
Tera Sage
Tera Sage

‎07-21-2022 02:39 PM

hello,

In legacy workspace i think the only way is to hide with ACL's as legacy workspace is allowed for minimal configurations and customizations as far as i know

but if you use the UI builder and app engine studio you can hide it based on roles using a concept called "Audiences"

refer below link for more info

https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_uibuilder_rome_ui_bui...

Please mark my answer as correct if it helps you

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