Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Restrict Workspace List Category

Siri Reddy
Kilo Contributor

‎07-21-2022 02:27 PM

Hello,
I have a requirement for agent workspace. There are set of users that do not use incident/change modules but they use catalog tasks and RITM's. Is there a way to hide incident/change list categories from their view.

Please suggest. This functionality has to be implemented in legacy workspace.

Thanks,
Siri.

0 Helpfuls
  • 999 Views
1 REPLY 1

Mohith Devatte
Tera Sage
Tera Sage

‎07-21-2022 02:39 PM

hello,

In legacy workspace i think the only way is to hide with ACL's as legacy workspace is allowed for minimal configurations and customizations as far as i know

but if you use the UI builder and app engine studio you can hide it based on roles using a concept called "Audiences"

refer below link for more info

https://developer.servicenow.com/dev.do#!/learn/courses/rome/app_store_learnv2_uibuilder_rome_ui_bui...

Please mark my answer as correct if it helps you

0 Helpfuls