Retreived updateset

Akhila P
Tera Contributor

Hello everyone,

Can explain tell me about the difference between local update sets and retrieved update sets?

1 ACCEPTED SOLUTION

Viraj Hudlikar
Giga Sage

Hello @Akhila P 

 

In ServiceNow, a "local update set" refers to a collection of changes you make directly within your current instance (like a development environment), while a "retrieved update set" is a set of changes that you import from another instance, essentially bringing changes made on a different environment (like a test or production instance) into your current one. 

 

Origin: 

 • Local Update Set: Created and modified within your current ServiceNow instance, capturing changes you make directly to tables, forms, workflows, etc. 

 • Retrieved Update Set: Downloaded from another ServiceNow instance, allowing you to import changes made on a different environment into your current one. 

 

Functionality: 

 • Local Update Set: Used to group changes you want to move to another environment (like QA or production) by exporting them as an update set file. 

 • Retrieved Update Set: Used to apply changes made on a different instance to your current one by importing the update set file. 

 

How to Access: 

• Local Update Set: Go to "System Update Sets" > "Local Update Sets" in your ServiceNow instance to create and manage your local changes. 

• Retrieved Update Set: Navigate to "System Update Sets" > "Retrieved Update Sets" to import update sets from other instances. 

 

Example Use Case: 

• A developer makes changes to a form on their development instance. They group these changes into a local update set. 

• The developer then exports the local update set and imports it into the QA instance as a "retrieved update set" to test the changes in a separate environment. 

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

View solution in original post

5 REPLIES 5

Najmuddin Mohd
Mega Sage

Hello @Akhila P ,

Local Update set: You create a local update set to capture the configurations you make in the Instance and move to higher instances using it.

Retrieved Update set: You navigate to Retrieved Update set in the Higher Instance, and pull the local update set or Import the XML of Completed Local Update set of the lower instance. Then, you click Preview update set and followed by clicking Commit Update Set to add the changes to Higher Instance from the lower instance.

To move the changes, we capture the configuration in local update set in Development Instance and commit local update set from the Retrieved Update set in Production.


If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Akhila P 

Local Update Set: An update set created within an instance to capture your changes.

Retrieve Update Set: When you need to import a local update set into another instance, it is referred to as a retrieved update set.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Viraj Hudlikar
Giga Sage

Hello @Akhila P 

 

In ServiceNow, a "local update set" refers to a collection of changes you make directly within your current instance (like a development environment), while a "retrieved update set" is a set of changes that you import from another instance, essentially bringing changes made on a different environment (like a test or production instance) into your current one. 

 

Origin: 

 • Local Update Set: Created and modified within your current ServiceNow instance, capturing changes you make directly to tables, forms, workflows, etc. 

 • Retrieved Update Set: Downloaded from another ServiceNow instance, allowing you to import changes made on a different environment into your current one. 

 

Functionality: 

 • Local Update Set: Used to group changes you want to move to another environment (like QA or production) by exporting them as an update set file. 

 • Retrieved Update Set: Used to apply changes made on a different instance to your current one by importing the update set file. 

 

How to Access: 

• Local Update Set: Go to "System Update Sets" > "Local Update Sets" in your ServiceNow instance to create and manage your local changes. 

• Retrieved Update Set: Navigate to "System Update Sets" > "Retrieved Update Sets" to import update sets from other instances. 

 

Example Use Case: 

• A developer makes changes to a form on their development instance. They group these changes into a local update set. 

• The developer then exports the local update set and imports it into the QA instance as a "retrieved update set" to test the changes in a separate environment. 

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

AndersBGS
Tera Patron
Tera Patron

Hi @Akhila P ,

 

Local update sets are manually uploaded to the instance or created directly on the instance. Retrieved update sets in an update set retrieved from another instance e.g. DEV to TEST,

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/